03/25/2026 updated

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IT Consultant & Service Management Expert | PMP | ITIL | GxP | DORA

Budapest, XI., Hungary
Worldwide
Bachelor of Arts in Economics
Budapest, XI., Hungary
Worldwide
Bachelor of Arts in Economics

Profile attachments

Daniel Soos CV_eng.pdf

About me

IT Service Management consultant with 15+ years of experience leading ITSM transformations, change management, and large-scale migrations for global enterprises. Deep hands-on expertise in implementing, standardizing, and optimizing ITSM platforms such as ServiceNow.

HTMLActive DirectoryAtlassian ConfluenceAtlassian JiraCascading Style Sheets (CSS)Information Technology Infrastructure Libraries (ITIL)IT Service ManagementProject ManagementSystem Center Configuration ManagerTransition ManagementService ManagementMicrosoft SharePointSQL DatabasesDocumentation SystemAtlassian ToolsLandeskServicenow
IT Service Management
Expertise in ITIL

Change and Transition Management
Comprehensive experience in managing complex IT infrastructure changes and leading seamless transitions from legacy systems to modern platforms

Project Management and Migration Leadership
Proven ability to orchestrate large-scale IT infrastructure separations and migrations across global locations with standardized methodologies

ServiceNow Platform
Advanced knowledge in ServiceNow implementation and configuration according to ITIL standards

Microsoft Office Suite
Proficient in Word, Excel, PowerPoint, Visio, Project, Exchange, and SharePoint applications

Atlassian Tools
Experience with Jira, Confluence, and Spira for project management and documentation

System Administration
Knowledge in Active Directory, Exchange, SAP, and SCCM system administration tasks

Web Technologies
Basic understanding of HTML, CSS, and SQL programming languages

Help Desk Management
Experience with ServiceNow, BMC Remedy, HPSM, and LANDesk service management platforms

Experience

Professional experience10+ years
Freelancer since2021

Languages

GermanFluentEnglishFluentSpanishBasic knowledgeHungarianNative speaker

Project history

IT Consultant

Freelancer
Providing best-in-class services in various ITSM roles with references available upon request

M&A Site Migration Lead

Novartis
Orchestrated separation of IT infrastructure and Service Desk operations for commercial sites across 100+ global locations during Sandoz spin-off

Transition Manager - Service Desk & ITSM

Aenova
Drove seamless migration of Service Desk operations and led transition from legacy system to modern ITSM platform

Change Manager

BioNTech
Managed complex IT infrastructure changes, ensuring alignment with client expectations and minimal business impact while partnering with senior management

IT Service Manager

Generali
Owner of Service Catalogue, responsible for service design and operation while developing policies and procedures according to ITIL standards

Knowledge Manager for Transitions and Transformations

Unisys
Accountable for knowledge management strategy and project planning throughout client onboarding projects and major account changes

Team Manager - Novartis Service Request Centre

Unisys
Supervision of daily operations ensuring high quality and timely support services within contractual SLAs

Coordinator - Novartis Service Request Centre

Unisys
Coordinating service requests end-to-end and performing system administration tasks in AD, Exchange, SAP, SCCM

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