10/01/2026 updated
100 % available
IT Executive | Network & Infrastructure Management | Technical Support
gampaha, Sri Lanka
Only remote
High Diploma Network Administration ,CCNA Training (Winsys Network Institute)Technical SupportAsset ManagementComputer MaintenanceIT ManagementNetworking HardwareIP Address ManagementIT Service ManagementNetwork TroubleshootingNetwork AdministrationServer AdministrationDesktop Management InterfaceServiceNow IT Operations ManagementWindows AdministrationSystem AdministrationNetwork Support
IT Infrastructure Management
Installation, configuration, and maintenance of desktop computers, laptops, printers, scanners, CCTV, and other IT equipment. Monitoring and maintaining network infrastructure including switches, routers, Aruba wireless access points, and internet connectivity. Management of Windows Server, NAS server, Active Directory, storage, backups, and disaster recovery procedures.
Network & Security
Monitoring of network performance and troubleshooting of connectivity issues. Maintenance of antivirus, endpoint protection, and firewall configurations. Management of user accounts, passwords, permissions, and access control, ensuring compliance with IT security policies and data protection standards.
Technical Support
Provision of Level 1 and Level 2 technical support to teachers, administrative staff, and students. Diagnosis and resolution of hardware, software, and network-related issues. Configuration and support of Windows operating systems, Microsoft Office O365, SharePoint, and educational software. Remote support via Anydesk and VNC.
System Administration
Creation and management of user accounts and email accounts. Performance of regular data backups and restoration testing. Monitoring of system logs and performance, and maintenance of documentation of IT procedures and network diagrams.
Educational Technology Support
Support of Learning Management Systems (LMS) and digital classroom platforms. Assistance to teachers with integrating technology into classroom instruction. Configuration and maintenance of computer labs and multimedia rooms, and provision of technical support during school events, online examinations, and presentations.
Asset & Inventory Management
Maintenance of an inventory of all IT assets. Tracking of hardware warranties, software licenses, and vendor support contracts. Coordination of repairs, replacements, and procurement of IT equipment, and maintenance of accurate documentation of IT assets and configurations.
Vendor Coordination
Liaison with internet service providers and IT vendors. Coordination of equipment servicing and warranty claims. Evaluation of new technologies and recommendation of improvements.
Hardware Repair & Troubleshooting
Repair and troubleshooting of laptops and desktop computers including display, keyboard, camera, motherboard, and RAM replacement. Assembling and de-assembling of computer systems and use of electric tools for servicing.
Software Installation & Configuration
Installation of software including Windows 10, 8, 7, XP, Photoshop, Illustrator, CorelDraw, virus guard, and data recovery tools. Configuration of network routers and switches, QB server, backup solutions, and email clients including Outlook (IMAP, POP3) and Gmail backup.
CCTV & NAS Management
Configuration and networking of CCTV systems. Maintenance of NAS servers including user upgrades and backups.
Installation, configuration, and maintenance of desktop computers, laptops, printers, scanners, CCTV, and other IT equipment. Monitoring and maintaining network infrastructure including switches, routers, Aruba wireless access points, and internet connectivity. Management of Windows Server, NAS server, Active Directory, storage, backups, and disaster recovery procedures.
Network & Security
Monitoring of network performance and troubleshooting of connectivity issues. Maintenance of antivirus, endpoint protection, and firewall configurations. Management of user accounts, passwords, permissions, and access control, ensuring compliance with IT security policies and data protection standards.
Technical Support
Provision of Level 1 and Level 2 technical support to teachers, administrative staff, and students. Diagnosis and resolution of hardware, software, and network-related issues. Configuration and support of Windows operating systems, Microsoft Office O365, SharePoint, and educational software. Remote support via Anydesk and VNC.
System Administration
Creation and management of user accounts and email accounts. Performance of regular data backups and restoration testing. Monitoring of system logs and performance, and maintenance of documentation of IT procedures and network diagrams.
Educational Technology Support
Support of Learning Management Systems (LMS) and digital classroom platforms. Assistance to teachers with integrating technology into classroom instruction. Configuration and maintenance of computer labs and multimedia rooms, and provision of technical support during school events, online examinations, and presentations.
Asset & Inventory Management
Maintenance of an inventory of all IT assets. Tracking of hardware warranties, software licenses, and vendor support contracts. Coordination of repairs, replacements, and procurement of IT equipment, and maintenance of accurate documentation of IT assets and configurations.
Vendor Coordination
Liaison with internet service providers and IT vendors. Coordination of equipment servicing and warranty claims. Evaluation of new technologies and recommendation of improvements.
Hardware Repair & Troubleshooting
Repair and troubleshooting of laptops and desktop computers including display, keyboard, camera, motherboard, and RAM replacement. Assembling and de-assembling of computer systems and use of electric tools for servicing.
Software Installation & Configuration
Installation of software including Windows 10, 8, 7, XP, Photoshop, Illustrator, CorelDraw, virus guard, and data recovery tools. Configuration of network routers and switches, QB server, backup solutions, and email clients including Outlook (IMAP, POP3) and Gmail backup.
CCTV & NAS Management
Configuration and networking of CCTV systems. Maintenance of NAS servers including user upgrades and backups.
Experience
Professional experience10+ years
Freelancer since2026
Languages
ArabicBasic knowledgeEnglishFluentSinhalaNative speaker
Project history
Responsible for IT infrastructure management, technical support (Level 1 and Level 2), network and security monitoring, educational technology support, asset and inventory management, system administration, vendor coordination, and training and user support for teachers, administrative staff, and students.
Laptop and desktop repairing and troubleshooting, installing software (Windows 10/8/7/XP, Photoshop, Illustrator, CorelDraw, virus guard), configuring networks and troubleshooting, QB server and backup, Outlook (IMAP, POP3) and Gmail backup, assembling and de-assembling, maintaining PCs, laptops, CCTV, backup, inventory, and NAS server user upgrades and backups.
Laptop and desktop repairing and troubleshooting, installing software (Windows 10/8/7/XP, Photoshop, Illustrator, CorelDraw, virus guard), configuring network and troubleshooting, assembling and de-assembling, maintaining PCs, laptops, and CCTV.