09/03/2026 updated
100 % available
IT Helpdesk Support Specialist Level 1
Seoul, South Korea
Seoul +null km
Bachelor of Arts in Communications DesignCompTIA Security+LinuxIT Service ManagementNetwork AdministrationOffice SuiteOpen Source TechnologyRemote Service SoftwareScriptingCisco
Hardware Support & Troubleshooting
Maintenance of hardware components and troubleshooting of printer and device issues, including support for teachers and staff in resolving technical problems.
Networking & Network Monitoring
Knowledge of CLI, CISCO, Wiring Management, Network Monitoring, subnetting, protocols, HTTPS, UDP, and packet capture, supported by COMPTIA Network+ and Google IT Essentials certifications.
Linux & Python
Practical skills in Linux operating systems and Python scripting, applied in IT support and technical problem-solving contexts.
SQL & Data Management
Proficiency in SQL for data querying and management, complemented by experience with Tableau for data visualization.
Website Maintenance
Maintenance and updating of website banners, pages, and data collections, as well as consulting on application cost and trade-offs for web platforms.
Microsoft Office & Excel
Competent use of Microsoft Office Suite including Excel for administrative and organizational tasks.
Customer & Technical Support
Delivery of fast and efficient customer service and advanced technical support for misconfigured devices and connections, including open-source ticketing solutions.
Certifications
Holder of COMPTIA Network+ and Google IT Essentials certifications, with Security+ and/or CCNA currently in progress.
Maintenance of hardware components and troubleshooting of printer and device issues, including support for teachers and staff in resolving technical problems.
Networking & Network Monitoring
Knowledge of CLI, CISCO, Wiring Management, Network Monitoring, subnetting, protocols, HTTPS, UDP, and packet capture, supported by COMPTIA Network+ and Google IT Essentials certifications.
Linux & Python
Practical skills in Linux operating systems and Python scripting, applied in IT support and technical problem-solving contexts.
SQL & Data Management
Proficiency in SQL for data querying and management, complemented by experience with Tableau for data visualization.
Website Maintenance
Maintenance and updating of website banners, pages, and data collections, as well as consulting on application cost and trade-offs for web platforms.
Microsoft Office & Excel
Competent use of Microsoft Office Suite including Excel for administrative and organizational tasks.
Customer & Technical Support
Delivery of fast and efficient customer service and advanced technical support for misconfigured devices and connections, including open-source ticketing solutions.
Certifications
Holder of COMPTIA Network+ and Google IT Essentials certifications, with Security+ and/or CCNA currently in progress.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishNative speakerKoreanBasic knowledge
Project history
Provided fast and efficient customer service to lecturers at conferences. Delivered advanced technical support on misconfigured devices and connections. Maintained and updated website banners, pages, and data. Consulted on application costs and trade-offs. Responded to email queries and demonstrated open-source ticketing solutions. Provided relief against users anxieties about technical knowledge.
Maintained hardware and troubleshot printer issues. Communicated with subjects with limited English ability. Helped teachers with device troubleshooting when needed.
Certificates
CCNA
Cisco2026
Network+
Comptia2025
Security+
Comptia2025