02/11/2025 updated
JP
100 % available
IT Infrastructure Engineer with End User Support Expertise
Glasgow, United Kingdom
Worldwide
SCQF Level 8Active DirectoryApple Mac SystemsSoftware ApplicationsMicrosoft AzureCloud ComputingDesktop VirtualizationMobile Device ManagementInfrastructure ManagementIntrusion Detection SystemsVirtual Private Networks (VPN)Network SecurityNetwork MonitoringNetwork AdministrationCloud ServicesTCP/IP
IT Infrastructure Management
Extensive experience in managing and maintaining IT infrastructure including server deployment, network administration, and cloud services.
End User Support
Proficient in providing comprehensive end user support, covering desktop, mobile devices, and various software applications.
Network Security
Strong background in implementing and managing network security solutions, including firewalls, VPNs, and intrusion detection systems.
Cloud Technologies
Expertise in Azure services, including Active Directory, Virtual Machines, and cloud migration.
Virtualization
Skilled in managing virtual environments, including VM hosts and desktop virtualization.
System Administration
Proficient in Windows and MacOS administration, as well as various server systems.
Networking
In-depth knowledge of LAN/WAN infrastructure, TCP/IP, and network monitoring tools.
Extensive experience in managing and maintaining IT infrastructure including server deployment, network administration, and cloud services.
End User Support
Proficient in providing comprehensive end user support, covering desktop, mobile devices, and various software applications.
Network Security
Strong background in implementing and managing network security solutions, including firewalls, VPNs, and intrusion detection systems.
Cloud Technologies
Expertise in Azure services, including Active Directory, Virtual Machines, and cloud migration.
Virtualization
Skilled in managing virtual environments, including VM hosts and desktop virtualization.
System Administration
Proficient in Windows and MacOS administration, as well as various server systems.
Networking
In-depth knowledge of LAN/WAN infrastructure, TCP/IP, and network monitoring tools.
Experience
Professional experience5 - 10 years
Freelancer since2024
Languages
EnglishNative speaker
Project history
- Administered and supported a network of over 500 users, ensuring that system availability and security align with business needs and are up 24/7.
- Backup Support provided by maintaining backup media such as Cloud, On-site NAS and Tape Drives.
- Cloud Migration support provided by helping to move GPs and local network configuration to Azure alongside migration of Active Directory to Cloud.
- Mobile Device management provided by deploying and maintaining Apple Devices via JAMF.
- Nation Wide remote and on-site support provided to various offices throughout the UK and to setup new offices within the Allied Network.
- New Office Deployment setting up Fortinet Firewalls, HPE Aruba Switches, HPE WAPs and Virtual Hosts covering the configuration and installation of each.
- Overlap into 3rd line and project management to deploy new systems on the production line such as the VTP pack, Kerridge and K8.
- Provided 2nd line support to the helpdesk covering up to 10-12 tickets daily on top of walk ups and phone calls.
- Intune and Azure Setup and Deployment covering User Management (PIM), Application deployment, Windows deployment updating and management as well as creating VMs.
- QNAP Support provided by maintaining Virtual Disks management, Physical Disk replacement and availability of drives.
- Server Update and Patch management provided by testing Updates, deploying updates at set intervals and ensuring that all software and OS are as up to date as possible.
- Configured and deployed our newly acquired Wigan office that we initially inherited the prior equipment from which was also maintained until signoff was approved on the new equipment. This was done by ensuring that the prior system could plug into our own Kerridge system as well as ensuring that the office infrastructure was ready to be migrated over to the Fortinet and HPE equipment.
- Provided 1-3rd line End User Support to Glasgow HQ, Strathclyde R&D and all regional offices within the EMEA and NATCA regions for all Divisions covering Weir Minerals and ESCO, liaising with various escalation teams throughout the business to ensure that any issues are resolved within provided SLAs.
- Provided support to all End User Equipment ranging from Laptops, Desktops and Meeting Room Equipment.
- Provided Event Support to Town Halls by providing and setting up AV Equipment, internet access and prior testing to ensure that events are completed with no issues.
- Provided support to Cloud Citrix suite by servicing VMs that host applications used in HQ such as Sage and Sun.
- Solely Responsible for the maintenance and servicing of our TMS Environment (Treasury System) ensuing that the system up time is 100% and deploy any patches and updates that are required to the system.
- Secondment into Asset Management whereby I helped implement and then reduce our CMDB from 15 million objects down to 150 thousand by identifying clever ways to categorise Devices and Assets utilising Object Tables.
- Provided mentor and leadership to an Apprentice to help them with any issues and learning development where possible. I was also responsible for the actions of this apprentice.
- Mental First Aider achieved during this role.
- Provided 1-3rd line End User Support to all 3 Inchinnan Buildings, Port Glasgow, Boston, Japan, Vietnam and Australia, ensuring that all equipment is running and that any issues are resolved within the provided SLAs.
- Provided Infrastructural Support to all aspects of the company worldwide to ensure that no offices have any downtime.
- Provided Security Analyst Support to the company by maintaining and monitoring our DarkTrace Security System and through this have protected identified accounts which have been breached.
- Provided Support to our Azure Infrastructure by maintaining AAD, Deploying GPs, Applications availability, VM availability and VPN connections to site and end user devices.
- Provided support to SAP by maintaining and developing our HANA servers along with the VM pools used to house the SAP application which is then provided via Remote Desktop.
- Configured and Deployed Meraki Switches and Firewalls to sites to replace prior Netgear/Alcatel equipment.