IT Manager/Field Technician

- Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day
basis.
- Act as the primary contact for internal Uber support requests.
- Drive communication and priority within the business and Uber headquarters to ensure constancy across organization.
- Project manage field specific components related to operational goals and application support.
- Audits tasks to ensure quality and looks for workflow deficiencies and deploys strategies to streamline workflows.
- Provides service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves, adds
and changes.
- Assist remote users through chat with access problems ranging from password resets to network access failures.
- Educates Uber employees on basic computing functions.
- Contact and collaborate with software and hardware vendors to solve technical issues as needed.
- Participate with a 3rd party in the developing and maintaining service level agreements and ongoing management of
service level compliance and assist in driving the support knowledge base.
- Develop an overall training strategy based on customer needs through the development and maintenance of policies
and standard operating procedures.
- Prepare the office for new product / service releases and stay on the forefront of emerging industry practices, ensuring
compliance with IT security and general controls.
- Provide technical troubleshooting and problem solving.
- Provide basic A/V, mobile device management, and network support.
- Troubleshooting client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi
and wired connectivity to the internal network.
- Performs break/fix or remote installations as needed.
- Triage, assign, and escalate all incoming tickets.
- Onboarding administration.
- Prepares new hire hardware for deployment.
- Responsible for maintaining local inventory accuracy and coordinating equipment logistics.
- Order, receive, unboxing and organizing deliveries.
- Track and issue hardware, software, and peripherals.

Conceptualizing and creating local events showcasing the technology, as well as partnering with existing events as
clients, for purposes of enhancing the experience. Tracking inventory and maintenance locally and ensuring events
abroad are well- stocked as well. Communicating, routing, and commanding a talent pool of DJ's, musicians, venues,
and event staff. Creating new clientele, seeking contracts/sales, maintaining relationships between musicians, venues,
staff, and others as a liaison. Responsible for setup and strike of all technical equipment on-site.

Served as a drone pilot/aerial videographer, recorded footage from flights, and built a custom LED-lit rig for purposes of
delivering goods via drone to artists, mid-performance, during one of the biggest music festivals in South Florida.
Coordinated flight and technical issues with main event staff, served as a consultant reporting directly to the founder of
the festival. Created flight path and gear to their specifications and needs. Coordinated with video crew for an official
documentary, with footage and photographs as needed.