IT Manger, Business unit development

I am Rosen Todorov, an accomplished IT professional with over 8 years of experience in the technology sector, specializing in IT operations, DevOps practices, project management, and organizational transformation. With a results-driven approach, I have consistently delivered innovative solutions and transformative results for both clients and employers, creating value across a variety of roles and industries.
Key Skills and Certifications
I bring a diverse skill set, certified in ITIL and CCNA, with expertise in AWS, Microsoft 365 Administration, and tools like DataDog. My strengths lie in IT strategy, process design, and creating cultures of continuous improvement. I have hands-on experience with multiple technology stacks, including cloud platforms (AWS, Azure), networking, Linux, Docker, and Ansible, ensuring seamless alignment with organizational goals.
Professional Experience

• Technical Support Team Manager, Xogito (2020–2024)
  In this leadership role, I built a technical support organization from the ground up, designing processes for diverse technology stacks and achieving SOC-2 and ISO 27001 compliance. My contributions included implementing a CRM system that enhanced customer engagement and operational efficiency, saving both time and resources for clients.
  I also spearheaded transformational and consolidation projects that delivered measurable financial benefits, showcasing my ability to drive innovation in complex IT environments.
• Deployment Project Manager, HPE (2018–2020)
  I managed high-volume, time-sensitive deployment projects, ensuring key customer requirements were met with precision. By coordinating cross-functional teams, I successfully delivered critical data center equipment deployments on time and within budget.
• Account Support Manager, HPE (2020–2022)
  Acting as a strategic partner to customer executives, I developed account support plans and facilitated the execution of business-critical objectives. My work fostered long-term client relationships and positioned me as a trusted advisor for addressing escalations and expanding service portfolios.
• Contract Validation Specialist, HPE (2016–2018)
  I designed and implemented risk management validation processes that significantly improved operational efficiency, achieving a 96% reduction in over-delivery. As a subject matter expert, I transformed customer requirements into actionable processes for the frontline team.

Educational Background
I hold an MSc in Information Systems Management from Linnaeus University, where I authored a thesis on IT security compliance, and a BA in International Business from Georg Simon Ohm University of Applied Sciences.
Languages and Personal Interests
Fluent in English (C1) and proficient in German (B2), I thrive in multinational environments. Beyond work, I enjoy motorcycle riding, home brewing, game design, and cooking, which reflect my creativity and passion for new challenges.
Conclusion
I bring a combination of technical acumen, leadership experience, and strategic insight that enables organizations to navigate complex IT landscapes and achieve their objectives. Whether managing critical deployments or leading high-performing teams, I am committed to delivering excellence and fostering innovation. Let’s connect to explore how I can contribute to your organization’s success!