12/13/2024 updated
MP
100 % available
IT Operations / Program Manager
USA
USA
Software Engineering & MBACustomer ExperienceSoftware as a ServiceComplianceComputer SecurityCriminal JusticeFinancesInformation Technology OperationsInsurance Management and AftercareProject ManagementOperational ExcellenceProgram ManagementService DeliveryStakeholder ManagementUser AssistanceRisk Reduction
With over 8 years of experience in technical project and program management, I have a proven track record of leading high-impact initiatives across fintech, SaaS, insurance, and cybersecurity industries. My experience is rooted in driving operational excellence, managing cross-functional teams, and delivering complex projects on time and within budget.
Key Skills and Competencies:
Key Skills and Competencies:
- Project & Program Management: Adept at managing end-to-end delivery of large-scale programs, from scope definition and stakeholder alignment to execution and post-implementation review. I specialize in agile, waterfall, and hybrid methodologies, tailoring the approach to project needs.
- Service Delivery & IT Operations: Proven experience in Service Delivery roles at companies like Keylane, SkyRocket, and SPOC, where I led initiatives to streamline service operations, enhance customer experience, and meet stringent SLAs.
- KYC, AML & Regulatory Compliance: Deep expertise in regulatory frameworks, having overseen KYC and AML processes for fintech and SaaS providers. I played a key role in implementing Actimize SAM (Suspicious Activity Monitoring) systems, ensuring compliance with financial crime regulations.
- Cybersecurity & Risk Management: As a Program Manager at ERGO, I led the DORA (Digital Operational Resilience Act) program across 30+ European subsidiaries. This included strengthening cybersecurity measures, risk mitigation, and regulatory compliance at a multinational scale.
- Stakeholder Management & Leadership: Strong interpersonal and communication skills, enabling me to align executive leadership, technical teams, and external partners. I prioritize clarity, transparency, and accountability in all interactions.
Experience
Professional experience5 - 10 years
Freelancer since2018
Languages
GermanFluentEnglishFluentPolishNative speakerRussianGood