06/13/2026 updated
100 % available
IT Operations & Support Engineer | Level 2 Specialist | Microsoft 365 Certified Administrator Expert
Veles, Macedonia
Only remote
Bachelor's DegreeAbout me
I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly.
UnixLinuxHelp DeskMac OS 9Support EngineeringSupportDeskWebsite BuilderWebsite ManagementWindows DesktopWordPressWindows AdministrationDevelopment of the Team
Cloud & Microsoft 365 Administration
Expertise in Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, Azure Active Directory / Entra ID, Microsoft Intune / Endpoint Manager, and Microsoft Azure covering VMs, Storage, and Networking basics.
IT Operations & Support
Hands-on experience with ITIL-aligned Incident, Change and Problem Management, 24/7 Managed Services and NOC/SOC Support, Active Directory (on-prem), DNS, DHCP, Group Policy, Windows Server Administration, and Endpoint Management across Windows, macOS, and mobile platforms.
Networking & Infrastructure
Solid knowledge of TCP/IP, VPN, LAN/WAN fundamentals, Remote Desktop (RDP), SSH, and basic network troubleshooting and monitoring.
ServiceNow / ITSM Ticketing Systems
Practical experience working with ServiceNow and other ITSM ticketing systems for incident and request management.
PowerShell Scripting for Automation
Ability to write and execute PowerShell scripts to automate IT operations and administrative tasks.
Remote Monitoring and Management (RMM) Tools
Experience using RMM tools for remote monitoring and management of IT infrastructure and endpoints.
Collaboration Tools
Proficiency with collaboration and project management tools including Slack, Teams, Jira, and Confluence.
Endpoint Management
Management of endpoint devices across Windows, macOS, and mobile platforms using MDM and Microsoft Intune solutions.
Expertise in Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, Azure Active Directory / Entra ID, Microsoft Intune / Endpoint Manager, and Microsoft Azure covering VMs, Storage, and Networking basics.
IT Operations & Support
Hands-on experience with ITIL-aligned Incident, Change and Problem Management, 24/7 Managed Services and NOC/SOC Support, Active Directory (on-prem), DNS, DHCP, Group Policy, Windows Server Administration, and Endpoint Management across Windows, macOS, and mobile platforms.
Networking & Infrastructure
Solid knowledge of TCP/IP, VPN, LAN/WAN fundamentals, Remote Desktop (RDP), SSH, and basic network troubleshooting and monitoring.
ServiceNow / ITSM Ticketing Systems
Practical experience working with ServiceNow and other ITSM ticketing systems for incident and request management.
PowerShell Scripting for Automation
Ability to write and execute PowerShell scripts to automate IT operations and administrative tasks.
Remote Monitoring and Management (RMM) Tools
Experience using RMM tools for remote monitoring and management of IT infrastructure and endpoints.
Collaboration Tools
Proficiency with collaboration and project management tools including Slack, Teams, Jira, and Confluence.
Endpoint Management
Management of endpoint devices across Windows, macOS, and mobile platforms using MDM and Microsoft Intune solutions.
Experience
Professional experience5 - 10 years
Freelancer since2019
Languages
EnglishFluent
Project history
Top Rated freelancer with 100% Job Success Score across 5 completed contracts. Delivering IT operations, support engineering, and technical consulting services to clients globally. Over 619 hours logged on platform with a consistent 5.0 rating.
Providing Level 2 IT operations and support in a 24/7 managed services environment for international enterprise clients. Administering Microsoft 365 tenant including Exchange Online, Teams, SharePoint, Intune, and Azure Active Directory. Managing endpoint devices across Windows, macOS, and mobile platforms using MDM/Intune solutions. Monitoring, troubleshooting, and resolving infrastructure incidents related to servers, networking, and cloud services. Contributing to ITIL-aligned processes including incident, change, and problem management. Supporting onboarding and offboarding workflows, license management, and access provisioning.
Gained foundational experience in IT support and operations workflows.