10/26/2026 updated
40 % partially available
IT Project Manager | Service Delivery Manager
Spain
Only remote
MBA - IESA Business School, Caracas (2015)About me
IT Project Manager & Service Delivery Manager, 20 years in critical IT infrastructure for banking and insurance. ITIL 4, PMBOK, PRINCE2, Scrum. I bring order to IT portfolios: governance, risks, SLAs, vendors and executive reporting. Remote, part-time. Spanish/English.
Application Portfolio ManagementAtlassian JiraBusiness Process ManagementChange ManagementFailoverInformation Technology Infrastructure Libraries (ITIL)IT ManagementIT Service ManagementProject ManagementScrum MethodologyProject Portfolio ManagementService DeliveryService Management
IT Project & Portfolio Management
Governance of portfolios with 30+ active projects, coordination of 200-300 monthly changes to critical systems, and end-to-end IT project management including scope, planning, tracking and client relationship.
IT Service Management (ITIL / ITSM)
Design and implementation of ICT service catalogs and service management processes aligned with ITIL 4 and ISO 20000, including incident, problem, change and capacity management in high-criticality banking environments.
IT Governance & Compliance Frameworks
Application of frameworks such as ITIL, PMBOK, PRINCE2, COBIT, ISO 27001, ISO 20000 and DORA for IT governance, risk management, information security and regulatory compliance.
Data-Driven Reporting & Automation
Automation of change communications and reporting using Power BI and Power Automate, achieving savings of 8-10 hours per week, and design of dashboards adopted by leadership to track multiple departments.
Agile & Scrum Methodologies
Application of Agile, Scrum and Kanban methodologies in IT service management consulting and digital transformation projects, including training and knowledge transfer for client teams.
Cloud & Infrastructure Technologies
Experience with cloud platforms including IBM, AWS and Azure, as well as Linux/Unix/Windows environments, Oracle, PostgreSQL and SQL Server for infrastructure and platform management.
Project Management Tools
Proficiency in tools such as Jira, Confluence, ServiceNow, Microsoft Project, Power BI, Power Automate, Tableau, Qlik and Microsoft 365 for project tracking, portfolio management and collaboration.
Business Process Optimization (BPM)
Process optimization and modeling using BPM techniques, including infrastructure cost planning, business continuity planning and annual full data center failover tests.
Information Security Management
Creation of Information Security departments aligned with ISO/IEC 27001, deployment of Public Key Infrastructure and implementation of root certification authorities for critical government systems.
Governance of portfolios with 30+ active projects, coordination of 200-300 monthly changes to critical systems, and end-to-end IT project management including scope, planning, tracking and client relationship.
IT Service Management (ITIL / ITSM)
Design and implementation of ICT service catalogs and service management processes aligned with ITIL 4 and ISO 20000, including incident, problem, change and capacity management in high-criticality banking environments.
IT Governance & Compliance Frameworks
Application of frameworks such as ITIL, PMBOK, PRINCE2, COBIT, ISO 27001, ISO 20000 and DORA for IT governance, risk management, information security and regulatory compliance.
Data-Driven Reporting & Automation
Automation of change communications and reporting using Power BI and Power Automate, achieving savings of 8-10 hours per week, and design of dashboards adopted by leadership to track multiple departments.
Agile & Scrum Methodologies
Application of Agile, Scrum and Kanban methodologies in IT service management consulting and digital transformation projects, including training and knowledge transfer for client teams.
Cloud & Infrastructure Technologies
Experience with cloud platforms including IBM, AWS and Azure, as well as Linux/Unix/Windows environments, Oracle, PostgreSQL and SQL Server for infrastructure and platform management.
Project Management Tools
Proficiency in tools such as Jira, Confluence, ServiceNow, Microsoft Project, Power BI, Power Automate, Tableau, Qlik and Microsoft 365 for project tracking, portfolio management and collaboration.
Business Process Optimization (BPM)
Process optimization and modeling using BPM techniques, including infrastructure cost planning, business continuity planning and annual full data center failover tests.
Information Security Management
Creation of Information Security departments aligned with ISO/IEC 27001, deployment of Public Key Infrastructure and implementation of root certification authorities for critical government systems.
Experience
Professional experience10+ years
Freelancer since2015
Languages
EnglishGoodSpanishNative speaker
Project history
Led end-to-end technology renewal of a multi-tier core insurance system coordinating 8+ direct technical teams. Managed 4-8 own projects simultaneously and governed the department portfolio of 30+ active projects. Designed portfolio management in Jira and a leadership dashboard tracking 8-10 departments. Single point of contact for 5 group entities, coordinating 200-300 monthly changes to critical systems. Managed capacity and continuity plans including annual full data center failover tests, risk and vulnerability management under ITIL and DORA. Automated change communications using Power BI and Power Automate, saving 8-10 hours per week.
Designed ICT service catalogs and service management processes aligned with ITIL 4 and ISO 20000. Performed process optimization and modeling (BPM) and IT governance with COBIT and ISO 27001. Provided training and knowledge transfer for client teams on ITIL, Scrum and digital transformation.
IT strategic planning for a multi-company business group with short-, medium- and long-term goals. Standardized IT technologies and services across group companies. Managed infrastructure cost and platform maintenance planning and business process optimization.