10/02/2025 updated
100 % available
IT Service Manager with Critical Situation Management Experience
Sibiu, Romania
Only remote
Master's degree in InformaticsAbout me
My name is David, my AIM is to develop new professional skills and to accumulate experience in my current working areas.
Testing (Software)Android (Software)Apple IOSTechnical SupportAtlassian JiraMicrosoft AzureBMC Remedy Action Request SystemBusiness ProcessesDebuggingEntrepreneurshipIncident ManagementMobile Application SoftwareManagement ProcessManual TestingProject Management
Critical Situation Management
Management of high-priority customer escalations for critical and high-visibility problems, providing 24x7 coverage with timely and reliable response to complex customer issues.
IT Service Desk
Experience in incident management, problem management, and service requests with tools like JIRA, Zendesk, and BMC Remedy.
Software Testing
Manual testing of web and mobile applications with documentation of errors/bugs in JIRA and collaboration with programming departments.
Microsoft Products
Knowledge of various Microsoft products including Azure and CritSit Management processes for Premier customers.
Technical Support
Provision of technical support for hardware and software issues across multiple platforms including Windows, iOS, and Android.
Project Management
Leadership of projects and work groups to improve business processes and tools with focus on proactive problem prevention.
Entrepreneurship
Founding and management of IT company (BEST IT DEVELOP LEVEL.SRL) focused on helping others find suitable employment.
Management of high-priority customer escalations for critical and high-visibility problems, providing 24x7 coverage with timely and reliable response to complex customer issues.
IT Service Desk
Experience in incident management, problem management, and service requests with tools like JIRA, Zendesk, and BMC Remedy.
Software Testing
Manual testing of web and mobile applications with documentation of errors/bugs in JIRA and collaboration with programming departments.
Microsoft Products
Knowledge of various Microsoft products including Azure and CritSit Management processes for Premier customers.
Technical Support
Provision of technical support for hardware and software issues across multiple platforms including Windows, iOS, and Android.
Project Management
Leadership of projects and work groups to improve business processes and tools with focus on proactive problem prevention.
Entrepreneurship
Founding and management of IT company (BEST IT DEVELOP LEVEL.SRL) focused on helping others find suitable employment.
Experience
Professional experience5 - 10 years
Freelancer since2022
Languages
GermanFluentEnglishFluentRomanianFluent
Project history
Built own company to help others find suitable jobs. Target is to accumulate projects to integrate candidates and help as many employees as possible achieve their dream jobs.
Addressed high priority customer escalation needs for critical problems impacting Microsoft's strategic Premier customers. Provided 24x7 coverage with timely response to complex escalations and mentored Premier and CSS Delivery teams on CritSit processes.
Performed manual software testing on web and mobile medical applications. Documented errors/bugs in JIRA with constant involvement with the Programming department.