06/10/2026 updated

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100 % available

IT Specialist & Support Engineer with 20+ Years Experience

Tønsberg, Norway
Only remote
Microsoft Certified Professional (MCP), Microworld, Aarhus, Denmark (2002)
Tønsberg, Norway
Only remote
Microsoft Certified Professional (MCP), Microworld, Aarhus, Denmark (2002)

Profile attachments

CV Christoffer Thomsen 2026.pdf

AI AgentsMxnetActive DirectoryHP ServersComputing PlatformsTechnical SupportSystems EngineeringBlogger (Service)Microsoft Online ServicesVoIPCisco Unified Communications ManagerComputer-Aided Software EngineeringComponent Content Management System (CCMS)Cloud EngineeringContent Management Interoperability ServicesCode CoverageSoftware QualityController Development System (CoDeSys)CompTIA Network+Computer MaintenanceInformation Technology ConsultingComputer EngineeringMicrosoft Management ConsoleContact Manager (Data Management Software)Content Management FrameworkMicrosoft Content Management ServersCoreMedia CMSCPanelIBM ILOG CPLEX Optimization Studio (CPLEX)Customer AdvocacyInformation EngineeringDesktop SupportEMC NetWorkerEMC Proven ProfessionalEngineering SupportNetlogHP Quality CentersHP Service Manager SoftwareHP SiteScopeWeb ServersInternet Information Services (IIS)Information ServersInformation Technology OperationsIT Service ManagementLinux SupportLiveChatSage ERPManaged Extensions for C++Microsoft Certified Systems EngineerMicrosoft Certified Solutions ExpertMicrosoft Certified Technology SpecialistMicrosoft NetworkingMicrosoft ProjectMicrosoft Project ServersMicrosoft Office SpecialistSystem Center Operations ManagementMicrosoft ServersMicrosoft SoftwaresMicrosoft Solutions FrameworkMicrosoft SpecialistMicrosoft SQL ServersSystem Center Configuration ManagerTeam Foundation ServerWindows ServersMSBuildMicrosoft Cluster ServerOnline Service ProviderMicrosoft Platform BuilderRemote Access ServiceRemote Desktop ServicesTopdeskOnsite SupportRemote Infrastructure ManagementRemote Service SoftwareSecurity Support Provider InterfaceSoftware Engineering ProcessServer AdministrationServer-SideService Development StudioService LayerSoftware EngineeringSpecmanSQL DatabasesSupport EngineeringSupportDeskSystem SoftwareSystmOneSoftware Technical ReviewUser Provisioning SoftwareVM (Operating System)Web EngineeringXen ServersSAP CXSoftware OrganizationSymantecWeb Content Management System (WCMS)Media Resource Control Protocol (Server)Microsoft Deployment ToolkitCloud Platform SystemSysadminComptia Server+Remote SupportBackendHR SoftwareMicrosoft Test ManagerNetwork SupportCMS SPIPTeamsiteTesting (Hardware)Windows ServicesWeb TechnologiesZendeskCts+Network ServerBmc SoftwareCiscoTcserverServicenowWindows ClientMs TeamsVMwareTeamcenter (Software)
IT Support & Customer Service
Over 15 years of experience in support and customer service, covering onsite and remote IT support, phone and email support, problem solving for hardware and software issues, and advising customers across various industries.

Microsoft Technologies & Cloud Administration
Extensive hands-on experience with Microsoft technologies including Azure, Office 365, Active Directory, SharePoint, Windows NT4/2000/XP/Vista, and Microsoft Office XP/2000/2003/2007.

CMS Development & Web Technologies
Development of content management systems (CMS), customer-specific CMS for websites and admin systems, quality assurance and testing of CMS, as well as website development projects using Joomla.

AI Data Annotation & Transcription
Practical experience in AI data annotation and transcription tasks in a remote work setting.

Network Administration
Support and administration of networks using Novell and Microsoft Windows NT4/2003, backup and surveillance with VERITAS backup exec, and various hardware and software IT support tasks.

CRM & HR Software Support
Support and advising of customers using CatalystOne human resource software, as well as CRM tools including SIEBEL, Salesforce, and Zendesk.

Google Workspace & VoIP
Administration and support of Google Workspace and VoIP solutions in an onsite and remote support context.

Quality Assurance & Testing
Testing of maps, apps, and software at Apple, as well as quality assurance of various systems and CMS platforms.

Database & SQL Support
Experience with MySQL, MS SQL Server, SAP, and OSN in support and administration roles across multiple employers.

Experience

Professional experience10+ years
Freelancer since2021

Languages

DanishNative speakerEnglishFluent

Project history

AI Annotation

Mindy Support
AI Data annotation and transcription, working remotely.

Onsite Support

De Gule Sider
Onsite IT support, install, repair and administration. Remote IT support for different departments and homeworkers. Azure, Office 365, Active Directory, Google Workspace, VoIP.

Support Engineer

CatalystOne Solutions
Support, advising and service of customers in various issues with CatalystOne human resource software. CRM, HRS, CO1.

Customer Support

Complit AS
Support, advising and service of customers in various issues with various products. Office 365 administration, install and support. Active Directory, Azure, SharePoint, Sales Force, Zendesk.

Technical Game Support

Electronic Arts
Support, advising and service of customers in various issues with various video game products. Console and computer games, Origin game library clients. Teambuilding, project development. Omega, Salesforce, PS4, PS3, Xbox One, Xbox 360.

2nd Line Customer Service Support

IBM
Phone support, problem solving of various software (MS Office, Windows etc.). Email support, problem-solving, user creation/removal AD, MySQL, SAP, OSN, ITIL.

Location Quality Specialist Engineer

Apple Inc
Various testing of Maps, apps, software. Quality assurance of various systems. Short term contract / contractor.

First and 2nd Level IT Support

Siemens
Administration in Active Directory for customers. Phone support and problem-solving for Windows XP and various third-party software. Email support, problem-solving, user creation/removal AD, MySQL, Citrix, OSM, ITIL.

Support, Intern IT-Consultant

UNIC (Danish Education Ministry)
Support of school intranet (SkoleIntra) in Danish public schools by phone. Teachers, student and parents intranet (LaererIntra, ElevIntra, ForaeldreIntra). Record and reporting in CRM SIEBEL. Problem solving with various IT-issues. Development and support for the gymnasias / colleges exams database.

Self-employed IT-Consultant

Sparfem Data
Sales contact to various potential customers by telephone and in person. Problem solving with all kinds of IT-issues on telephone and per customer visit, private and commercial. Support and administration of network, Novell, Microsoft Windows NT4, 2003. Support and administration of clients Windows 98, Win 2000, Win XP, Win Vista. Support of Microsoft Office XP/2000/2003/2007. Support of MS SQL Server, Axapta, Concorde. Various IT-supports with hardware and software issues. Advising and consulting about any IT pursues. Diff. development projects on websites, CMS, Joomla.

Network Administrator

Energi Danmark
Support and administration of network, Novell, Microsoft Windows NT4, 2003. Backup and surveillance, VERITAS backup exec. Support and administration of clients Windows 98, Win 2000, Win XP. Support of Microsoft Office XP/2000. Various IT-supports to staff, hardware and software issues. Advising direction about any IT pursues. IT support by telephone to different co-companies.

CMS Developer

Synkron A/S
Development of Synkron CMS (content management system). Development of customer specific CMS for websites and admin systems. Quality assurance and testing of CMS. Project based work in groups.

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