IT Support Analyst

I have 11 years of Experience in IT with the following skills:
*Desktop Support (hardware and software troubleshooting)
*Helpdesk Support
*Remote desktop Support
*Microsoft applications ( MS Excel, Word, PowerPoint, Access). Operating Systems ( Windows and Linux).
*Network and Internet support (Performing network troubleshooting to isolate and diagnose and fix network problems.
*Customer support (telephonically and physically) ensuring satisfaction.
*Admin support.
*Applications Support (SAP, Amadeus, Amasis, Keops, Tickets systems, Print servers, VIP Payroll)
*Active directory(account creation and access control) VPN access
*Exchange server, mimecast
*Data entry (editing docs, data capturing, converting pdf docs, database update, Generating Reports, Presentations)
*Online surveys and products reviews.
*Online research.
*Promotions(products) I am dedicated to my work and willing to be trained. I always give my best in any task.
I am dedicated to my work and willing to be trained. I always give my best in any task.