02/03/2026 updated

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IT Support and Asset Management Specialist

BELLEGARDE-SUR-VALSERINE (01), France
BELLEGARDE-SUR-VALSERINE (01) +null km
DEA Economie Industrielle
BELLEGARDE-SUR-VALSERINE (01), France
BELLEGARDE-SUR-VALSERINE (01) +null km
DEA Economie Industrielle

Profile attachments

Resume Mireille De Sousa.pdf

AbacusData AnalysisTechnical SupportAsset ManagementAsset TrackingMicrosoft AzureBenchmarkingBitLocker Drive EncryptionBusiness SoftwareInformation SystemsComputer ProgrammingData ManagementMobile Device ManagementFinancesIBM SPSSIT Asset ManagementIT ManagementInfrastructure ManagementMaintenanceManagement SystemsMicrosoft Power BIManagement SoftwarePrinting and Screen PrintingSAS (Software)Service ManagementStatisticsSalesforce TableauUser AssistanceAdministrative OperationsAccounting SoftwareGitHR SoftwareSystem AdministrationSphinxPhysical VerificationVideoconferencingLaptopsDatabase AdministrationServicenowKpi Reporting
IT Asset Management
Asset database management with physical verification of over 2800 assets, implementation of IT management systems, and coordination with finance departments for comprehensive asset tracking and verification

Technical Support and Service Management
On-site technical assistance for 160+ users through Global Service Desk IT management system, hardware and software support, and Service Now ticket management system expertise

Data Management and Analysis
Development and enforcement of data management policies, monitoring and analysis of information systems, and creation of data management tools including KPI tracking and benchmarking systems

Microsoft Office Suite
Advanced proficiency in Excel, Access, Word, PowerPoint, and Power BI for data analysis and reporting

Windows Environment Administration
Office 365 applications, Windows 10/11, Teams, Zoom, Microsoft Azure endpoint management with device assignment and BitLocker assistance

Programming and Statistical Software
SPSS, SPAD, SAS, SPHINX, and Tableau for data analysis and statistical modeling

Network and Infrastructure Management
Network patching, server room interventions, and IT equipment maintenance including laptops, printers, and mobile devices

Videoconference Systems
Rally Bar Logitech and Televic Plixus System management for hybrid meetings and technical support

Business Software Applications
GIT accounting software, Abacus HR software, and ETC DINO/PANIPRO/KSD management software

Languages

EnglishFluentFrenchNative speakerPortugueseNative speaker

Project history

IT Assistant & Asset Management

UNAIDS
Asset management at head quarter including database updates, IT management system implementation, and coordination with finance department for asset verification and tracking

IT Support & Asset Management

Cerfi - Genève (UNAIDS)
Technical assistance on-site for 160 users, hardware and software support through Global Service Desk IT management system, and hybrid meeting support with videoconference management

Data Manager

Genecand - Genève
Diagnosed processes and improved existing tools, developed data management policies ensuring data integrity and security, monitored information systems for organization and accessibility

Executive assistant

DES Holding SA - Genève
Support and assistance to director and employees, managed orders and supply for sales points, consolidated economic results, and organized hybrid meetings

Executive assistant

Permagest SA - Genève
Support to director and employees, regularly reviewed scheduling software and stock management, provided technical assistance and training for IT management software

Business Analyst

Permagest SA - Genève
Optimization of company IT tools and information systems, enhanced process efficiency through software development and automation, created data management and analysis tools

Teacher of Mathematics and Informatic

High School Jeanne Antide-France - Reignier, France
Classes for middle school and vocational high school seniors, pedagogical management of 3rd-grade classes, understanding ICT concepts and mastering computer tools including Microsoft Office

Research Assistant

INRA / Laboratory of Applied Economics (UMR- GAEL) - Grenoble, France
Modeling of mimetic behaviors in financial markets and socio-qualitative study of GMO boycotters for the National Institute of Agronomic Research

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