03/14/2026 updated
100 % available
IT Support Engineer with 7+ years enterprise experience
Luxembourg, Luxembourg
Only remote
Master's DegreeAbout me
Sergiu Soloviov – Engineer, Workplace IT Services Experienced IT professional with extensive expertise in Workplace IT, Infrastructure Engineering, Incident & Problem Management, and Technical Project Leadership across Europe, the UK, Ireland, APAC, and the Middle East regions.
Active DirectoryTechnical SupportAsset ManagementAtlassian JiraBackup DevicesCloud ComputingDynamic Host Configuration ProtocolDomain Name System (DNS)System MonitorHyper-VInformation Technology Infrastructure Libraries (ITIL)Identity Management SystemsIncident ManagementInfrastructure ManagementVirtual Private Networks (VPN)
Microsoft Technologies
Expertise in Microsoft 365, Azure AD, Windows Server, and Active Directory administration with comprehensive knowledge of enterprise environments
IT Infrastructure Management
Proficiency in ITIL processes, server management, backup solutions, patching, and monitoring systems for enterprise-level operations
Technical Support and Troubleshooting
Advanced skills in hardware and software troubleshooting, network connectivity issues, and providing tier 1 and 2 support across multiple platforms
Cloud and Identity Solutions
Experience with Office 365, Azure AD, and cloud-based identity management systems
Networking Technologies
Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, and VPN configurations
Virtualization
Hands-on experience with Hyper-V virtualization technology
Service Management Tools
Proficiency in ServiceNow, Jira, and incident management processes
Collaboration Platforms
Expertise in Citrix Workspace, Google Workspace, and remote desktop solutions
Asset Management
Skills in inventory management, asset documentation, and lifecycle management
Security and Compliance
Knowledge of patch and vulnerability management, security frameworks
Expertise in Microsoft 365, Azure AD, Windows Server, and Active Directory administration with comprehensive knowledge of enterprise environments
IT Infrastructure Management
Proficiency in ITIL processes, server management, backup solutions, patching, and monitoring systems for enterprise-level operations
Technical Support and Troubleshooting
Advanced skills in hardware and software troubleshooting, network connectivity issues, and providing tier 1 and 2 support across multiple platforms
Cloud and Identity Solutions
Experience with Office 365, Azure AD, and cloud-based identity management systems
Networking Technologies
Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, and VPN configurations
Virtualization
Hands-on experience with Hyper-V virtualization technology
Service Management Tools
Proficiency in ServiceNow, Jira, and incident management processes
Collaboration Platforms
Expertise in Citrix Workspace, Google Workspace, and remote desktop solutions
Asset Management
Skills in inventory management, asset documentation, and lifecycle management
Security and Compliance
Knowledge of patch and vulnerability management, security frameworks
Languages
EnglishNative speakerFrenchBasic knowledgeRomanianNative speakerRussianNative speakerSpanishGood
Project history
Provide 1st/2nd line support, deploy/update OS and applications, manage policies and configurations, maintain asset documentation, administer AD objects and support servers with backup and monitoring
Delivered Tier 1 & 2 support for laptops, desktops, mobile devices, and telecom. Troubleshot hardware/software issues, managed AD/Azure AD, performed imaging and software deployments
Delivered high-touch support to executives across EMEA, managed incidents in ServiceNow, supported Windows, Google Workspace, Office 365, and AV/UC systems