11/11/2026 updated
100 % available
IT Support Executive & Senior Research Analyst
Chennai, India
Only remote
Bachelor of EngineeringAbout me
I am a dedicated IT Support and Data Research professional with experience in technical support, customer service, data entry, internet research, lead generation, and administrative support. I have strong skills in troubleshooting, Microsoft Office, Excel, data management and online research.
Microsoft Analysis ServicesComputer-Aided Software EngineeringComputer MaintenanceComputer EngineeringInformation EngineeringHR AnalyticsInformation Technology OperationsIntelligence AnalysisStructured Query Reporter (SQR)Server AdministrationSupport EngineeringSupportDeskWeb AnalyticsEnterprise SearchComputer Aided Engineering (CAE)
Computer Network Operations & IT Support
Installation and configuration of computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks, responding to service issues and requests, performing system checks, updates, and basic device setup.
Data Analysis & Research
Research and analysis of trends, opportunities, competitors, and pricing to identify themes. Extraction of key data from PDFs and images into structured formats, quality checks to minimize errors, and management of bulk data uploads and version control.
Microsoft Office & Data Mining
Use of Microsoft Office tools, particularly Excel, for data processing and quality assurance. Application of data mining techniques to collect, process, and analyze data for clients.
Web Research
Conducting web research to gather relevant information, supporting market research and data collection tasks for various clients.
HTML & Front-End Development
Knowledge of HTML and front-end development, demonstrated by securing first prize in web designing at Vandayar College of Engineering.
Operating Systems & Windows
Proficiency in operating systems including Windows environments, supporting IT helpdesk and technical support functions.
Market Research
Collection and analysis of market data, competitor information, and pricing trends to support business decision-making for US and international clients.
Document Management
Creation, formatting, and maintenance of documents including reports, forms, SOPs, and manuals. Review of documents for accuracy, completeness, and compliance, as well as indexing, scanning, and digitizing physical records.
Installation and configuration of computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks, responding to service issues and requests, performing system checks, updates, and basic device setup.
Data Analysis & Research
Research and analysis of trends, opportunities, competitors, and pricing to identify themes. Extraction of key data from PDFs and images into structured formats, quality checks to minimize errors, and management of bulk data uploads and version control.
Microsoft Office & Data Mining
Use of Microsoft Office tools, particularly Excel, for data processing and quality assurance. Application of data mining techniques to collect, process, and analyze data for clients.
Web Research
Conducting web research to gather relevant information, supporting market research and data collection tasks for various clients.
HTML & Front-End Development
Knowledge of HTML and front-end development, demonstrated by securing first prize in web designing at Vandayar College of Engineering.
Operating Systems & Windows
Proficiency in operating systems including Windows environments, supporting IT helpdesk and technical support functions.
Market Research
Collection and analysis of market data, competitor information, and pricing trends to support business decision-making for US and international clients.
Document Management
Creation, formatting, and maintenance of documents including reports, forms, SOPs, and manuals. Review of documents for accuracy, completeness, and compliance, as well as indexing, scanning, and digitizing physical records.
Experience
Professional experience5 - 10 years
Freelancer since2025
Languages
EnglishGoodHindiBasic knowledge
Project history
Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks and responding in a timely manner to service issues and requests. Providing technical support across the company and setting up accounts for new users. Performed system checks, updates, and basic device setup. Documented solutions and common issues for knowledge base. Coordinated with senior engineers for escalations.
Research and analysis of trends, opportunities, competitors, and pricing to identify themes. Ensuring quality of files and analyzing data processing using Excel. Collecting data from vendors and processing for US clients. Extracting key data from PDFs and images into structured formats. Maintaining confidentiality and data security standards. Performing quality checks to minimize errors and rework. Managing bulk data uploads and version control. Meeting daily and weekly productivity targets.
Research and analysis of trends, opportunities, competitors, and pricing to identify themes. Working as IT Support Administrator and checking for any system related issues to resolve quick response. Collecting data for healthcare research company and working for client.