10/08/2026 updated
DB
partially available
info: Available evenings and weekends
IT Support Specialist
Montebelluna, Italy
Only remote
High School Diploma in ICTActive DirectoryTechnical SupportComputer MaintenanceDesktop SupportMobile Device ManagementHelp DeskIT Service ManagementMac OS 9Workspace ONEHardware Infrastructure
Technical Troubleshooting
Management of IT incidents and resolution of hardware and software issues across Windows, macOS, printers, and mobile devices (iOS/Android), as well as troubleshooting of web applications and proprietary corporate software.
Identity & Access Management
Handling of user onboarding and offboarding, including account and mailbox creation via Active Directory and Google Admin Console.
Device & Asset Management
Administration and securing of corporate devices using VMware Workspace ONE, as well as configuration and deployment of PC and Mac workstations for new employees.
Helpdesk & Support
First point of contact for regional clients, managing inbound calls and providing Tier 1 remote technical assistance with high customer satisfaction.
Platform Monitoring
Utilization of monitoring dashboards to track system performance, proactively identify anomalies, and ensure high service availability.
Web Server Maintenance
Assistance in the management and troubleshooting of Nginx web servers to optimize site routing, performance, and reliability.
External Client Support
Provision of dedicated technical assistance to external clients, troubleshooting and resolving issues related to e-commerce websites and web applications.
ITIL Framework
Certified in ITIL, providing a structured approach to IT service management and incident resolution.
Management of IT incidents and resolution of hardware and software issues across Windows, macOS, printers, and mobile devices (iOS/Android), as well as troubleshooting of web applications and proprietary corporate software.
Identity & Access Management
Handling of user onboarding and offboarding, including account and mailbox creation via Active Directory and Google Admin Console.
Device & Asset Management
Administration and securing of corporate devices using VMware Workspace ONE, as well as configuration and deployment of PC and Mac workstations for new employees.
Helpdesk & Support
First point of contact for regional clients, managing inbound calls and providing Tier 1 remote technical assistance with high customer satisfaction.
Platform Monitoring
Utilization of monitoring dashboards to track system performance, proactively identify anomalies, and ensure high service availability.
Web Server Maintenance
Assistance in the management and troubleshooting of Nginx web servers to optimize site routing, performance, and reliability.
External Client Support
Provision of dedicated technical assistance to external clients, troubleshooting and resolving issues related to e-commerce websites and web applications.
ITIL Framework
Certified in ITIL, providing a structured approach to IT service management and incident resolution.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishGoodItalianNative speakerRomanianNative speaker
Project history
Management of IT incidents and resolution of hardware/software issues across Windows, macOS, printers, and mobile devices. Handling of user onboarding and offboarding via Active Directory and Google Admin Console. Administration of corporate devices using VMware Workspace ONE. Configuration and deployment of PC and Mac workstations for new employees.
Provided dedicated technical assistance to external clients, troubleshooting and resolving issues related to e-commerce websites and web applications. Utilized monitoring dashboards to track system performance and ensure high service availability. Assisted in the management and troubleshooting of Nginx web servers to optimize site routing, performance, and reliability.
Acted as the first point of contact for regional clients, managing inbound calls and providing Tier 1 remote technical assistance. Diagnosed and resolved user issues on specialized corporate software dedicated to rental management and chemical laboratory operations. Guided users through system functionalities and basic troubleshooting procedures.