11/01/2026 updated
100 % available
IT Support Specialist / IT Assistant
Galle, Sri Lanka
Only remote
Bachelor of Information Technology (BIT) - University of Moratuwa (in progress)Computer MaintenanceDesktop SupportHelp DeskIT ArchitectureNetwork Support
I have hands-on experience in IT support, hardware engineering, and network troubleshooting. My professional experience includes providing onsite and remote technical support for laptops, desktop computers, workstations, and servers, with a particular focus on HP products.
Technical Skills:
- Hardware diagnosis, troubleshooting, repair, and component replacement.
- Windows 10 and Windows 11 installation, configuration, and troubleshooting.
- Microsoft Office installation, configuration, and activation assistance.
- Laptop and desktop maintenance and hardware upgrades.
- Network troubleshooting, LAN configuration, and connectivity support.
- Software installation, driver updates, and system configuration.
- BIOS/UEFI configuration and hardware diagnostics.
- IT helpdesk support and customer issue resolution.
Tools & Technologies:
- HP PC Hardware Diagnostics and HP Support Assistant.
- HP PartSurfer and HP Service Tools.
- Microsoft Windows and Microsoft Office.
- Microsoft Remote Desktop and remote support tools.
- MySQL Workbench and basic database management.
- Microsoft Office applications.
Professional Experience:
I have worked in IT support and hardware-related roles, assisting users with technical issues, diagnosing hardware failures, performing repairs, installing operating systems, and maintaining computer systems. I also have experience supporting HP laptops, desktops, workstations, and servers through onsite technical services.
I am a quick learner, problem solver, and dedicated IT professional who focuses on delivering reliable solutions, maintaining service quality, and ensuring customer satisfaction.
Experience
Professional experience0 - 5 years
Freelancer since2026
Languages
EnglishFluent
Project history
Bereitstellung von End-to-End-technischem Support fuer Endbenutzer, Loesung von Hardware-, Betriebssystem- und Softwareproblemen. Installation, Konfiguration und Wartung von Windows-Betriebssystemen, Druckern und Kernanwendungen. Durchfuehrung praeventiver Wartungs- und Diagnoseverfahren sowie Unterstuetzung beim Netzwerkmanagement und Einrichtung von drahtlosen/kabelgebundenen Geraeten.
Diagnose und Reparatur von Hardware-Fehlern an Desktop- und Laptop-Systemen sowie Austausch beschaedigter Komponenten. Konfiguration von Netzwerkdruckern, Installation von Treibern sowie Durchfuehrung von System-Updates und Betriebssystem-Installationen.
Unterstuetzung von Netzwerkmanagern bei strukturierter Verkabelung, Patch-Panel-Punch-Downs sowie Montage von Routern und Access Points. Wartung lokaler Buerokomputer und aktiver Benutzersupport in administrativen Abteilungen.