11/07/2025 updated
SV
100 % available
IT Support Specialist & Cybersecurity Analyst
Newark, USA
Only remote
Computer Science AssociatesActive DirectoryData AnalysisApple Mac SystemsTechnical SupportAutomationBusiness EfficiencyQuality AuditingComplianceComputer SecurityData MiningDynamic Host Configuration ProtocolLinuxDomain Name System (DNS)Field Service ManagementHealth Assessment
Cybersecurity & Endpoint Protection
Comprehensive cybersecurity expertise including endpoint protection, patch management, compliance audits, and Webroot security solutions with CompTIA CySA+ certification
Network Administration & Infrastructure
Advanced networking skills covering TCP/IP, LAN/WAN, VPN configuration, DHCP, DNS, router and switch configuration, and firewall management
PowerShell Scripting & Automation
Proficient PowerShell scripting capabilities for automating IT processes, system inventory, user creation, and system health checks to improve operational efficiency
Active Directory & Microsoft 365 Administration
Extensive experience with Active Directory administration, Microsoft 365 management, and Office 365 environment configuration
Multi-Platform Operating Systems
Comprehensive knowledge of Windows, macOS, and Linux operating systems with hands-on troubleshooting and support experience
Hardware Support & Field Services
Desktop and laptop provisioning, server maintenance, peripheral support, and onsite hardware installation and troubleshooting
Data Analysis & Reporting
Excel proficiency, SQL basics, data extraction and conversion, quality checks, and weekly reporting capabilities
Remote Monitoring & Management Tools
Experience with RMM tools, Teams, Zoom, and various IT management platforms for remote support and monitoring
Comprehensive cybersecurity expertise including endpoint protection, patch management, compliance audits, and Webroot security solutions with CompTIA CySA+ certification
Network Administration & Infrastructure
Advanced networking skills covering TCP/IP, LAN/WAN, VPN configuration, DHCP, DNS, router and switch configuration, and firewall management
PowerShell Scripting & Automation
Proficient PowerShell scripting capabilities for automating IT processes, system inventory, user creation, and system health checks to improve operational efficiency
Active Directory & Microsoft 365 Administration
Extensive experience with Active Directory administration, Microsoft 365 management, and Office 365 environment configuration
Multi-Platform Operating Systems
Comprehensive knowledge of Windows, macOS, and Linux operating systems with hands-on troubleshooting and support experience
Hardware Support & Field Services
Desktop and laptop provisioning, server maintenance, peripheral support, and onsite hardware installation and troubleshooting
Data Analysis & Reporting
Excel proficiency, SQL basics, data extraction and conversion, quality checks, and weekly reporting capabilities
Remote Monitoring & Management Tools
Experience with RMM tools, Teams, Zoom, and various IT management platforms for remote support and monitoring
Languages
EnglishNative speaker
Project history
Install, configure, and troubleshoot desktops, laptops, and peripherals onsite. Support end-users with account access, software setup, and OS troubleshooting. Document service activities and escalate complex issues to remote IT teams.
Configured routers, switches, firewalls, and VPNs to optimize performance. Monitored and analyzed network connectivity, resolving issues proactively. Performed hardware upgrades to enhance reliability and system longevity.
Developed PowerShell scripts to automate IT processes and improve efficiency. Installed cabling, network devices, and managed Active Directory administration. Provided technical support through ticketing systems and hardware setups.