03/26/2026 updated
AA
100 % available
IT Support Technician and Deputy Project Manager
Georgetown, USA Bachelor of Arts in Psychology
About me
Certified Project Management Professional | Strategic Initiative Leader | Driving Business Value Through Seamless Execution
ResearchAccountingActive DirectoryData AnalysisTechnical SupportAsset ManagementEditingTransactional AccountsBusiness Process ImprovementCommunications ManagementComputer SecurityContent CreationData ModelingPerformance ManagementFinances
IT Support and System Administration
Comprehensive technical support across various departments including troubleshooting, software guidance, system usage optimization, and maintaining IT asset inventory with remote and on-site support capabilities.
Project Management and Process Improvement
Deputy project management for asset replacement cycles, cross-departmental project coordination, process documentation and improvement initiatives, and streamlining core application usage.
Cybersecurity and Software Implementation
Technical support for cybersecurity email monitoring software, asset inventory management for IT software and hardware, and leading cybersecurity training initiatives.
Budget Management and Financial Coordination
IT financial and business account liaison, managing financial records, troubleshooting ledger errors, and overseeing budget projections and procurements.
Microsoft Technologies and Office Suite
Formal Microsoft training coordination, Microsoft OS and Office expertise, and Active Directory management.
Legal Support and Paralegal Services
Law firm software and hardware support, legal client assistance, case law research, contract drafting, and court hearing facilitation.
Research and Data Analysis
Academic research publication, statistical data analysis using SPSS software, research paper preparation with APA formatting, and data model development.
Content Development and Technical Writing
Government proposal editing and formatting, writing precepts development, proposal writer guideline creation, and technical documentation.
Quality Assurance and Risk Management
Performance metrics and quality management, project risk assessment and communications management, and quality assurance processes.
Comprehensive technical support across various departments including troubleshooting, software guidance, system usage optimization, and maintaining IT asset inventory with remote and on-site support capabilities.
Project Management and Process Improvement
Deputy project management for asset replacement cycles, cross-departmental project coordination, process documentation and improvement initiatives, and streamlining core application usage.
Cybersecurity and Software Implementation
Technical support for cybersecurity email monitoring software, asset inventory management for IT software and hardware, and leading cybersecurity training initiatives.
Budget Management and Financial Coordination
IT financial and business account liaison, managing financial records, troubleshooting ledger errors, and overseeing budget projections and procurements.
Microsoft Technologies and Office Suite
Formal Microsoft training coordination, Microsoft OS and Office expertise, and Active Directory management.
Legal Support and Paralegal Services
Law firm software and hardware support, legal client assistance, case law research, contract drafting, and court hearing facilitation.
Research and Data Analysis
Academic research publication, statistical data analysis using SPSS software, research paper preparation with APA formatting, and data model development.
Content Development and Technical Writing
Government proposal editing and formatting, writing precepts development, proposal writer guideline creation, and technical documentation.
Quality Assurance and Risk Management
Performance metrics and quality management, project risk assessment and communications management, and quality assurance processes.
Languages
EnglishNative speaker
Project history
Builds and maintains effective working relationships across all organizational levels, leads formal training programs, drives process improvements, manages projects, oversees IT asset inventory, and provides comprehensive technical support.
Served as IT financial and business account liaison, managed procurements, implemented cybersecurity solutions, coordinated Microsoft training, maintained departmental inventory, and managed cross-functional projects.
Served as hiring manager and office manager, provided technical support for law firm software and hardware, conducted staff training, managed file migrations, researched case law, and facilitated court hearings.
Certificates
Project Management Professional
Project Management Institute2026
A+
CompTIA2025