09/08/2026 updated
MM
100 % available
IT Support & Network Engineer | MSc Cybersecurity | 4+ Years Experience
London, United Kingdom
London +null km
MSc Cybersecurity - University of Bedfordshire, Luton (2021-2023)Networking & Infrastructure
Expertise in TCP/IP, DHCP, DNS, VLANs, patching and structured cabling, LAN cable testing, console access to network equipment, and Wi-Fi troubleshooting. Hands-on experience performing routine network maintenance, switch and patch-panel checks, and implementing network changes including port and VLAN assignments.
IT Helpdesk & Systems Support
Comprehensive 1st and 2nd line support for Windows and Mac users via phone, email and self-service portals. Proficient in Windows 10/11, macOS, Microsoft 365, Entra ID / Active Directory, SCCM, iOS and Android device management, as well as ServiceNow and ITSM tooling for incident management and asset tracking.
Network Security & Compliance
Conducting network security reviews and vulnerability scans using Nessus, implementing MFA rollouts, managing access controls, and supporting ISO 27001 compliance. Experience rolling out multi-factor authentication across user accounts and maintaining security policies.
Hardware Asset Management & Device Refurbishment
Processing inbound IT assets for reuse and recycling, including diagnostics, functional testing, certified data erasure, and re-imaging devices to resale standard. Recording asset and data-wipe status in asset-tracking systems.
Comms Room Operations
Routine comms room inspections covering patching tidiness, labelling, LAN cable testing, UPS and environmental checks, and escalating faults to vendors. Comfortable with hands-on comms room work using own toolkit including patch cables, LAN cable tester, and console cable.
AV & Video Conferencing Support
Maintaining and troubleshooting AV and video-conferencing setups, including printer support and peripheral device management across corporate environments.
Software Deployment & SCCM
Deploying software using SCCM in live-event and corporate environments, supporting Windows/Mac installs, printers and office devices, and iOS/Android device support.
Audit & Compliance Documentation
Supporting client equipment collections and audit reporting, ensuring chain-of-custody and compliance documentation is complete for head-office review.
Expertise in TCP/IP, DHCP, DNS, VLANs, patching and structured cabling, LAN cable testing, console access to network equipment, and Wi-Fi troubleshooting. Hands-on experience performing routine network maintenance, switch and patch-panel checks, and implementing network changes including port and VLAN assignments.
IT Helpdesk & Systems Support
Comprehensive 1st and 2nd line support for Windows and Mac users via phone, email and self-service portals. Proficient in Windows 10/11, macOS, Microsoft 365, Entra ID / Active Directory, SCCM, iOS and Android device management, as well as ServiceNow and ITSM tooling for incident management and asset tracking.
Network Security & Compliance
Conducting network security reviews and vulnerability scans using Nessus, implementing MFA rollouts, managing access controls, and supporting ISO 27001 compliance. Experience rolling out multi-factor authentication across user accounts and maintaining security policies.
Hardware Asset Management & Device Refurbishment
Processing inbound IT assets for reuse and recycling, including diagnostics, functional testing, certified data erasure, and re-imaging devices to resale standard. Recording asset and data-wipe status in asset-tracking systems.
Comms Room Operations
Routine comms room inspections covering patching tidiness, labelling, LAN cable testing, UPS and environmental checks, and escalating faults to vendors. Comfortable with hands-on comms room work using own toolkit including patch cables, LAN cable tester, and console cable.
AV & Video Conferencing Support
Maintaining and troubleshooting AV and video-conferencing setups, including printer support and peripheral device management across corporate environments.
Software Deployment & SCCM
Deploying software using SCCM in live-event and corporate environments, supporting Windows/Mac installs, printers and office devices, and iOS/Android device support.
Audit & Compliance Documentation
Supporting client equipment collections and audit reporting, ensuring chain-of-custody and compliance documentation is complete for head-office review.
Languages
EnglishNative speaker
Project history
Providing day-to-day helpdesk and 1st/2nd-line support, triaging and resolving hardware, software and network issues. Performing routine network and system maintenance, implementing network changes and configuration updates, conducting comms room inspections, running network security reviews and vulnerability scans, and setting up user accounts and secure access in line with head-office policy.
Processing inbound IT assets for reuse and recycling including intake, diagnostics and functional testing of laptops, desktops and mobile devices with certified data erasure. Refurbishing and re-imaging devices to resale standard, grading hardware, swapping components, and recording assets in the asset-tracking system. Supporting client equipment collections and audit reporting.
Providing 1st and 2nd line IT support for Windows and Mac users via phone, email and self-service portal, logging and resolving incidents in ServiceNow. Performing network troubleshooting for connectivity faults, printers, handheld scanners and mobile devices, and maintaining AV/video-conferencing setups. Managing hardware inventory, software installation, secure device setup and removal, and supporting ISO 27001 certification.