IT Systems, Networks Administrator & Support, Experte

Experienced IT Systems and Networks support professional with a strong background in customer & end-user management, technical problem-solving, and relationship management. Proven track record of improving customer satisfaction, reducing support tickets, costs and implementing efficient processes, driving ROI and transformation across diverse industries.

• €5M approximate cost savings by optimizing system lifecycles, automating workflows, troubleshooting and addressing root causes, work efficiency, including ROI, delivering solutions. reducing downtime across sectors.
• Led onboarding for over 500,000 end-users, enhancing system adoption and improving customer satisfaction.
• Implemented zero trust and cyber security measures reducing vulnerabilities by 25% through endpoint security and staff training.
• Migrated 400+ machines to Intune (Azure AD), clean up system performance, securing Cyber posture.
• Consistently reduced ticket volume 25-40% via process improvements automation and enhancing system efficiency.

SPECIALIZATIONS

• Customer Management & Technical Support, Communication: CRM systems, Helpdesk, Ticket & Incident Management (Jira, Monday, Doist, Zendesk, Toggl, Slack, Skype, Teams, Loom, Airtable, Notion, Zoom, etc.)
• Systems: Microsoft Office, Google Suite, Windows OS, Network Administration (Dell, HPE, CISCO, Ubiquity,etc.)
• Strategic Planning & Consultation: Equipment purchase, price performance, cost analysis, strategy, budget planning

Courses or certificates:

• SC-400 Microsoft Information Protection Administrator Course Completed Certificate by Udemy
• Atlassian Agile Project Management Professional Certificate
• Identity Threat Protection with Microsoft Sentinel: Advanced Strategies
• DELL ECM Specialist, E20-385, 2019
• MICROSOFT 70-410/411/412 (refresh course)
• DELL DECS- IE Data Domain Implementation Engineer:
• Information Storage, Management Version 3: E05-001
• DELL Education: Rack & Tower Servers, Cloud Client-Computing; Data Center Networking, Campus Networking; MidRange & Enterprise Storage;Client Data Security, Data Protection; Modular, Converged & Hyper-Converged Infra.