IT Technical Support, Helpdesk

SKILLS
+ Great written and oral skills
+ Problem Solving and troubleshooting
+ Excellent communication and customer care skills
+ Team builder with excellent interpersonal skills
+ Strong analytical and organizing skills
+ Proficient in Microsoft Office suite + MySQL and HTML
+ Upgrading hardware and softwares such windows, anti-viruses
PROFESSIONAL EXPERIENCE

TALENTS2GERMANY – Frankfurt, Germany (Remote)
Position: Placement Recruiter | June 2025 - Present
+ Match jobs to candidates' requirements
+ Source for jobs and apply on behalf of candidates to employers in Germany
+ Maintain accurate records of candidates'P. W.M

Technologies [Palapye], [Botswana]
Position: Ad hoc Field Technician March 2021 – [to date]
A citizen-owned company that provides ICT services to Lewis, Beares and other various organizations
+ I have successfully troubleshooted and tested branch networks within the 8 hours of delivering the service
+ Provided timely technical support and assistance to end users for Lewis & Beares stores around the central district as far as 300 km away from my base.
+ Reported faulty lines and network to Botswana Telecommunications Company and do a follow up of the call until the matter is resolved within 3 working days
+ Maintained all the 8 branches in the central district by ensuring the PABX is working with the supervision and instruction of IT support from Lewis Headquarters
+ Managing and ensuring the branch systems are up and running at all times, especially during month, end as a lot of payments are being done
+ Installed, configured, and tested hardware and software within the agreed SLA's.
+ Replaced faulty computer hardware and network peripherals
[December 2018] – [December 2020] Institute of Health Sciences [Serowe], [Botswana]
Position: Information Technology Intern Officer
A government learning institution that admits about 350 students to study for a Higher Diploma in General Nursing and Health Education. It has 150+members of staff.
+ I supported about 400 clients including staff and students with timely technical support
+ Installed and configured computer hardware, software, systems, networks, printers, and scanners
+ Creating users in Active Directory, querying and managing the database
+ Documented and maintained IT inventory through Excel so that IT department has a proper inventory of its equipment because when I started there was no proper kept inventory and the IT department relied on the Supplies department for records
+ Reviewed and resolved IT Helpdesk Requests for staff members and students within 2 hour or less of reporting
+ Investigated, diagnosed, and solved computer software and hardware problems + Reported faulty network peripherals and computer systems and came up with a solution of how the matter can best be resolved.
Position: Admission Officer Assisted in the Academic Registrar's office from June 2020 to July 2020 with the following:
+ Analyzed the applications of prospective students based on standard admission policies.
+ Provided clarifications to prospective student's queries in a professional manner.
+ Followed-up with students for any inquiries through direct meetings and phone calls.
+ Advised prospective students about the programs offered, admission procedure, eligibility, and tuition fees.
+ Provided assistance to the prospective students to complete the enrollment forms.
+ Maintained a database of prospective student information, telephone logs in order to generate reports for management whenever required.
+ Data entry, data verifying and data sorting of the prospective student's application forms.
+ Admitted prospective students for programs they applied for