10/15/2025 updated

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ITIL Expert and Service Manager specialized in migration and transition projects

Cadiz, Spain
Only remote
ITIL expert
Cadiz, Spain
Only remote
ITIL expert

Profile attachments

CV-AlvaroRuiz-202505.pdf

Data AnalysisAsset ManagementBusiness AnalysisChange ManagementTechnical AnalysisComplianceInformation Technology Infrastructure Libraries (ITIL)Incident ManagementInformation Security ManagementInfrastructure ManagementVirtual Private Networks (VPN)Python (Programming Language)Project ManagementPRojects IN Controlled Environments Version 2 (PRINCE2)Product ManagementBlockchainWriting DocumentationRisk AnalysisSWOT AnalysisStakeholder ManagementProcess ManagementTestingData ScienceCrypto CurrencyRisk Management
ITIL Service Management
ITIL Expert V.3 certification with extensive experience in service management processes, incident management, problem management, change management, and service transition across multiple organizations

Project Management
Prince 2 Practitioner certified with comprehensive experience managing large-scale IT projects, including €118 million programs and blockchain infrastructure projects for the European Commission

IT Infrastructure and Network Management
Cisco CCNP and CCNA certified with expertise in network design, implementation, server management, and infrastructure solutions including FTP, RDP, VPN, and Linux-based systems

Business Analysis and Process Management
Foundation Certificate in Business Analysis (ISEB) with experience in business case development, stakeholder management, and process documentation aligned with ITIL standards

Risk Management
Management of Risk (M_o_R) certification with implementation experience in risk management, asset management, and version control processes across project environments

Information Security Management
CISM Information Security Management (ISEB) certification with practical application in security frameworks and compliance management

Blockchain and Cryptocurrency Technologies
Comprehensive research and testing experience in blockchain projects utilizing diverse technology stacks including Linux, Docker, Cloud, PHP, Python, and Rust

Software Development and Technical Solutions
Technical solution design and implementation experience with Python, Node.js, LAMP stack, and cryptocurrency mining farm management including BTC, Monero, BCH, and Dash

Data Science and Analytics
Executive Data Science specialization with analytical skills for product management, market analysis, SWOT analysis, and technical analysis for business planning

Experience

Professional experience10+ years
Freelancer since2005

Languages

EnglishFluentFrenchBasic knowledgeItalianFluentDutchBasic knowledgePortugueseBasic knowledgeSpanishNative speaker

Project history

HEAD OF SMO

Ioon/DXC/Gestamp
Design and improvement of services/processes/catalog. Analysis of IT service maturity, escalation matrix, service owners, Service Operations procedures. Integration of the Service Manager Office (SMO), documentation, prioritization, experience enhancement, process automation.

PROJECT MANAGER IT/ITIL GOVERNANCE

Mensoft/NTT Data/EBSI
Spearheaded the establishment and documentation of processes and services for the European Blockchain Services Infrastructure under the auspices of the European Commission DG Digit. Involved the meticulous customization and documentation of 15 ITIL processes to align with project requirements, legal framework and knowledge base in different technical areas.

TECHNICAL WRITER

Amazix
Copy editing/review work of copy team. Brainstorming sessions for monthly content media plans.

CRYPTOASSETS RESEARCHER

Secways
Developed comprehensive testing scenarios tailored for blockchain projects utilizing a diverse technology stack including Linux, Docker, Cloud, PHP, Python, and Rust. Conducted in-depth research on blockchain and cryptocurrency technologies, including Ethereum, Libra, Hyperledger Fabric, and Indy, analyzing their functionalities and potential applications.

TECHNICAL MANAGER

Asterion SLU
Lead technical solution design and implementation for software, utilizing languages such as Python, Node.js, and LAMP stack, along with infrastructure maintenance for a cryptocurrency mining farm (BTC, Monero, BCH, Dash). Technical responsibilities encompass secured mining motorization, remote management, and the development of automated pool optimization software.

HEAD OF PMO

Alascom Italia
Directed and managed the Project Management Office (PMO) overseeing Phase 1 of a €118 million program in Lombardy, Italy. Led the strategic implementation of IT infrastructure, encompassing over 30,000 workstations and supplementary services, across 13 hospital areas on behalf of the regional government.

RELEASE MANAGER

Intelligent Payments
Managed coordination of software, fixes, and customer releases for payment solution software. Oversaw full lifecycle management of releases, emphasizing efficient early life support. Implemented and monitored Service Level Agreements (SLAs) for performance standards adherence.

SERVICE MANAGER

Novartis
Implemented data-driven strategies to oversee the service management of ITIL processes, with a key focus on major incident management to support the seamless transition of teams during migration initiatives. Additionally, facilitated the establishment of connections between Incident Management, IT Risk Management, and Change & Transition Management teams, utilizing BMC Remedy as the primary tooling platform.

PROCESS SERVICE MANAGER

Atos Iberia
As the Process Service Manager at BBVA, orchestrated the development, implementation, and operation of governance, policies, and processes across multiple IT domains. This involved managing Incident, Problem, Change, Request, Release & Deployment, SLM, ITSM, Reporting, CSI, Demand, and SACM processes, as well as VIP support, authorization, mobility, service desk operations, and more.

TECHNICAL ACCOUNT MANAGER

Sumtotal
Overseeing customization projects and implementing technical solutions leveraging Oracle and Windows web servers. Managing key accounts and ensuring service quality by adhering to SLAs and KPIs, with an annual turnover exceeding $1M for clients such as Zurich, Scania, and Ericsson.

GENERAL MANAGEMENT

Aleaclick S.L.U
Managed a diverse portfolio of 20 concurrent projects, implementing robust catalog and portfolio management strategies to optimize resource allocation. Oversaw P&L analysis, proposal development, budgeting, and the creation of comprehensive business cases and SLAs.

Certificates

PM2 (square)

European Commission

2023

Prince2 practitioner

Axelos

2018

ITIL expert

BSC

2015

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