09/28/2026 updated

**** ******** ****
100 % available

Change Manageur & ServiceNow Implementation Expert

Courbevoie, France
Worldwide
Master Bac+5, Specialized in Software Engineering (ISEP)
Courbevoie, France
Worldwide
Master Bac+5, Specialized in Software Engineering (ISEP)

Profile attachments

CV Guillaume Boudant ITSM English.pdf

About me

With a dual expertise in IT systems and Data Governance, I work on projects where data plays a central role in digital transformation and automation. My background in Software Engineering and over 7 years of experience enable me to bring techno-functional expertise tailored to your specific needs

GCPAgile MethodologyInformation Technology Infrastructure Libraries (ITIL)ITIL CertificationsPython (Programming Language)Scrum MethodologyMicrosoft Power BISQL DatabasesServicenowAlteryx
ITSM / ITIL V4 Process Auditing
Expertise in auditing and redesigning ITSM processes, including current-state assessments, roadmap creation, KPI definition, and the facilitation of governance committees and user workshops. ITIL V4 certified practitioner.

Digital Transformation & Data Governance
Strong experience in digital transformation projects focused on data governance, end-to-end data production pipeline management, and the implementation of data engineering solutions within large-scale organizations.

Microsoft Power BI & Data Analytics
Advanced proficiency in Microsoft Power BI (PL-300 certified) for building dashboards and monitoring platforms, combined with skills in SQL, Alteryx, Google Cloud Platform, and Spotfire for comprehensive data analysis.

ServiceNow (OneServiceNow)
Hands-on experience as a ServiceNow Subject Matter Expert, supporting implementation projects, performing application testing during initial rollouts, and providing change management consulting for ServiceNow deployments.

Agile Project Management
PSPO I certified Product Owner with experience leading Agile projects, managing backlogs, and facilitating Sprint Planning, PI Planning, Sprint Reviews, and Backlog Refinement within SAFe Agile Release Trains.

SQL & Python
Hands-on use of SQL and Python for data collection, structuring, and implementation within data engineering and analytics environments.

GitHub / GitLab
Version control and collaborative development using GitHub and GitLab within software engineering and data projects.

JIRA / Confluence / Miro
Regular use of JIRA, Confluence, and Miro for project management, documentation, and collaborative workshop facilitation.

Advanced Excel (Macros / Pivot Tables)
Advanced Excel skills, including macros and Pivot Tables, used for reporting, KPI tracking, and operational dashboards.

ISO 27001 & Cybersecurity Awareness
Knowledge of ISO 27001 standards and experience working with cybersecurity teams to address security issues such as session management and code injection vulnerabilities.

Experience

Professional experience5 - 10 years
Freelancer since2026

Languages

EnglishFluentFrenchNative speakerSpanishGood

Project history

Change Management Consultant - ServiceNow Implementation

DGFiP (Freelance)
• Supporting the DGFiP and its internal users in the implementation of the new ServiceNow
solution
• Assessing the current environment, defining requirements, creating roadmaps, and identifying
key stakeholders involved in the implementation
• Creating materials : webinars, training materials and operating procedures for various ITIL
practices, functional test plans, adoption KPIs, and progress reports
• Delivering training workshops and webinars, including the production and editing of
customized video materials

Tools : Intern to the DGFiP, Davinci Resolve, ServiceNow

Senior Consultant (Data & AI) - Product Manager Data & International Lead

EY / Renault Group
• Managing the end-to-end data production pipeline for the company’s variable expenditures
(Big Data)
• Collaborating directly with users across 17 European countries responsible for data production
• Developing commercial action plans based on revenue generated through monitoring
platforms and dashboards used for business data analysis
• Collecting, structuring, and implementing data as part of a Data Engineering role

Tools : Google Cloud, Alteryx, Big Query, Power BI
Language : SQL

Internal Project at EY :
• Acting as Lead Product Owner within the Data practice, setting up workshops and mentoring
programs for aspiring Product Owners, and developing a roadmap to build a PO community
• Creating a Trekking Club, with quarterly registrations and activities organized as internal
seminars
• Regularly contributing to multiple business proposals

Senior Consultant (Digital Transformation) - Change Manager & IT Manager

Devoteam / Safran Aircraft Engines
• Auditing and redesigning ITSM processes: recommendation plans, KPIs, and facilitation of
webinars and user workshops
• Managing IT changes across the Information Systems Department: enabling and supporting
users throughout their change operations
• Performing risk and impact assessments, approving changes, and facilitating various
governance committees
• Driving continuous improvement of Change Management processes and conducting postimplementation
reviews for changes resulting in incidents
• Managing IT operations across Safran Data Centers : coordinating communication and
mobilizing the resources required to ensure successful operations
• Acting as the OneServiceNow Subject Matter Expert, including application testing during its
initial rollout

Tools : OneServiceNow, Advanced Excel, Sharepoint, Apptivity

Senior Consultant (Digital Transformation) - Product Owner Chatbot DataLab

mc2i / Enedis
• Leading Agile projects and managing the Chatbot Factory backlog with a team of 6 people
• Writing User Stories, creating sprints, and participating in PI Planning within a SAFe Agile
Release Train (ART), including team velocity and capacity planning and priority setting
• Facilitating Agile ceremonies and business workshops : Sprint Planning, PI Planning, Sprint
Reviews, Backlog Refinement, etc
• Redesigning and improving chatbot models, ensuring ongoing maintenance and operations
(MCO) by training and optimizing the different models
• Working with cybersecurity teams to address security issues, including session management
and code injection vulnerabilities
• Creating chatbot performance KPIs and dashboards using Excel and Power BI

Tools : Confluence, TOCK, PowerBI, Advanced Excel, JIRA Atlassian

Junior Consultant (Digital Transformation) - Change Manager & AMOA

mc2i / GRDF
• Enabling and supporting users throughout the management and monitoring of their change
operations
• Preparing and facilitating Change and Flow Management Committees, including KPIs and
reporting
• Delivering Change Management training to users
• Facilitating Operational Readiness Committees, supporting Project Managers in transitioning
their projects into RUN, and monitoring project backlogs and key highlights for Executive
Management
• Performing intra-application impact assessments for critical applications (Emergency Gas
Operations)
• Designing and implementing the Problem Management process: facilitating user workshops
to gather requirements, creating problem ticketing templates within the ITSM tool, and setting
up the Problem Management Committee
• Driving continuous improvement of production-readiness documentation for application golives

Tools : Sharepoint, ServiceNow, Advanced Excel

Certificates

Power BI Microsoft

Microsoft

2025

PSPO (Methodologie Agile)

Scrum.org

2023

ITIL V4

peoplecert

2022

Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in