09/11/2026 updated
100 % available
ITSM Specialist | BMC Helix Expert | HelixGPT & Agentic AI Practitioner
Pune, India
Only remote
Master of Computer Applications (MCA), Computer Science - Pune UniversityAbout me
ITSM Specialist | BMC Helix Expert | HelixGPT & Agentic AI Practitioner 15+ years of hands-on expertise in BMC Remedy and Helix ITSM — spanning platform architecture, development, customization, and enterprise-scale deployments.
BMC Helix ITSM & Remedy
Over 15 years of hands-on expertise in BMC Helix ITSM and BMC Remedy, covering platform architecture, development, customization, and enterprise-scale deployments including Incident, Change, and Asset Management, CMDB, Smart IT, and Digital Workplace (DWP).
HelixGPT & Agentic AI Frameworks
Deep focus on the AI frontier of ITSM, leveraging BMC HelixGPT and Helix AI Agent Studio to design agentic frameworks that bring autonomous intelligence to IT service workflows.
DevOps & CI/CD Tooling
Practical experience with DevOps toolchains including Jenkins CI/CD, Docker, Kubernetes, and OpenShift, supporting modern software delivery and containerized deployments.
QA & Test Automation
Expertise in quality assurance using Selenium WebDriver, TestNG, and Spoon, with hands-on experience in functional, system, and UAT testing as well as test case creation and bug reporting.
REST API Integrations & Migrations
Experience in third-party to BMC Helix integrations and on-premises to SaaS migration initiatives via REST API integrations.
Database Technologies
Proficiency in Microsoft SQL Server, Oracle, SQL, and UNIX, including backend database testing using SQL queries.
Atrium Integrator & Data Management Tools
Knowledge of Atrium Integrator, UDM, DMT, and HDM for data management and integration tasks within BMC environments.
Requirements Analysis & Quality Center
Capability in requirements analysis, business process understanding, and use of Quality Center for structured test management.
Innovation Studio & Helix Dashboards
Experience with BMC Innovation Studio, RKM, and Helix Dashboards for building and customizing ITSM solutions and reporting.
Over 15 years of hands-on expertise in BMC Helix ITSM and BMC Remedy, covering platform architecture, development, customization, and enterprise-scale deployments including Incident, Change, and Asset Management, CMDB, Smart IT, and Digital Workplace (DWP).
HelixGPT & Agentic AI Frameworks
Deep focus on the AI frontier of ITSM, leveraging BMC HelixGPT and Helix AI Agent Studio to design agentic frameworks that bring autonomous intelligence to IT service workflows.
DevOps & CI/CD Tooling
Practical experience with DevOps toolchains including Jenkins CI/CD, Docker, Kubernetes, and OpenShift, supporting modern software delivery and containerized deployments.
QA & Test Automation
Expertise in quality assurance using Selenium WebDriver, TestNG, and Spoon, with hands-on experience in functional, system, and UAT testing as well as test case creation and bug reporting.
REST API Integrations & Migrations
Experience in third-party to BMC Helix integrations and on-premises to SaaS migration initiatives via REST API integrations.
Database Technologies
Proficiency in Microsoft SQL Server, Oracle, SQL, and UNIX, including backend database testing using SQL queries.
Atrium Integrator & Data Management Tools
Knowledge of Atrium Integrator, UDM, DMT, and HDM for data management and integration tasks within BMC environments.
Requirements Analysis & Quality Center
Capability in requirements analysis, business process understanding, and use of Quality Center for structured test management.
Innovation Studio & Helix Dashboards
Experience with BMC Innovation Studio, RKM, and Helix Dashboards for building and customizing ITSM solutions and reporting.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluent
Project history
Delivering BMC Helix ITSM advisory, implementation, and optimization services for enterprise clients. Driving adoption of HelixGPT and Helix AI Agent Studio to design agentic frameworks for autonomous IT service workflows. Providing subject-matter expertise across Incident, Change, and Asset Management, CMDB, Smart IT, and DWP. Supporting on-prem to SaaS migration initiatives and third-party to BMC Helix integrations via REST APIs.
SME for the service management domain, focusing on product development and quality assurance. Expertise in ITSM, CMDB, Smart IT, and DWP. Led teams delivering high-quality products to customers. Hands-on involvement in product deployment, Remedy customization, and implementation.
Led onsite project implementation and customer handling. Analyzed requirements and understood business processes. Performed backend database testing using SQL queries. Executed functional and system testing, created test cases, and reported bugs. Conducted UAT, Go-Live activities, and client training. Provided offshore implementation support. Client on-site experience includes NABIL Bank (Nepal), Foreign Trade Bank (Cambodia), and Bank Saderat Iran (Qatar - Doha).