07/17/2025 updated
100 % available
Cross Functional Hospitality Expert
Bengaluru, India
Worldwide
Masters of Business AdministrationBusiness DevelopmentCustomer Relationship ManagementCustomer ExperienceCookingCustomer SatisfactionPersonalizationFront OfficeRecruitmentMarketingHospitalityNegotiationOperations ManagementService DeliveryService ManagementService Quality
Guest Experience Management
Guest Personalization and Luxury Experience Mapping to create memorable stays while maintaining service quality aligned with professional hospitality standards.
Operational Management
Operational Agility in managing daily guest operations, check-ins, reservations, and service coordination across multiple departments.
Marketing & Client Acquisition
Brand Alchemy and Strategic Vision in promoting digital services, handling negotiations, and consistently closing deals while building strong client relationships.
Team Leadership
Leading small teams, recruitment, training, and onboarding of new talent while ensuring seamless integration and skill development.
Cultural Competence
Cultural Fluency and Emotional Branding to enhance guest relations and service delivery across diverse contexts.
Multi-department Operations
Experience rotating through front office, housekeeping, kitchen, and F&B services to ensure smooth service delivery and operational setup.
Feedback Management
Handling guest relations and feedback management to maintain service quality and guest satisfaction.
Guest Personalization and Luxury Experience Mapping to create memorable stays while maintaining service quality aligned with professional hospitality standards.
Operational Management
Operational Agility in managing daily guest operations, check-ins, reservations, and service coordination across multiple departments.
Marketing & Client Acquisition
Brand Alchemy and Strategic Vision in promoting digital services, handling negotiations, and consistently closing deals while building strong client relationships.
Team Leadership
Leading small teams, recruitment, training, and onboarding of new talent while ensuring seamless integration and skill development.
Cultural Competence
Cultural Fluency and Emotional Branding to enhance guest relations and service delivery across diverse contexts.
Multi-department Operations
Experience rotating through front office, housekeeping, kitchen, and F&B services to ensure smooth service delivery and operational setup.
Feedback Management
Handling guest relations and feedback management to maintain service quality and guest satisfaction.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishNative speakerFrenchGood
Project history
Managing daily guest operations, check-ins, reservations, and service coordination. Handling guest relations, feedback management, and operational smoothness, ensuring memorable stays while leading a small team and maintaining service quality aligned with professional hospitality standards.
Managed daily client acquisition activities, visiting 20-30 businesses to promote digital services and solutions. Handled high-pressure, on-spot negotiations and objection management, consistently closing deals while building strong client relationships. Led recruitment, training, and onboarding of new talent, ensuring seamless integration and skill development within the organization.
Managed multi-department hotel operations, rotating through front office, housekeeping, kitchen, and F&B services to ensure smooth service delivery. Handled guest check-ins, reservations, service coordination, and operational setup, consistently maintaining hospitality standards. Supported guest relations, team coordination, and daily operational management to enhance overall guest satisfaction and service consistency.