12/21/2023 updated
100 % available
Information Developer, Technical Writer (Associate Consultant)
India
Only remote
BSc AMEHTMLAdobe FrameMakerAtlassian ConfluenceAtlassian JiraCamtasia StudioCascading Style Sheets (CSS)Software DocumentationDarwin Information Typing ArchitectureGoogle DocsIssue Tracking SystemsReference CardsSnagitUser GuideTechnical WritingsTechnical Documentation
I am highly professional in managing writing projects. I am a Technical writer with over 11 years of experience. I have worked extensively in the IT and healthcare industries on software products. I have created all types of user documentation such as User Guide, Admin Guide, Quick Reference Guide, Online help, FAQ, Configuration Manual, Installation /Upgrade guides, and other user documentation.
I am well versed with all the technical writing tools such as Adobe Framemaker, MadCap Flare, SnagIt, WalkMe, and others. In my current company, I am leading the whole documentation team and have been working with WalkMe for over 5 years. I am well versed with WalkMe, have a good understanding of CSS and HTML. I also have experience with multiple other digital adoption tools like Pendo, Appcues, Userpilot, and whatfix.
Have worked on multiple freelance projects for Pendo and created several flows for it.
I have experience in following tools: Walkme, Userpilot, Appcues, Whatfix, Pendo, Userguiding, Adobe, Adobe Acrobat, Adobe Reader, Frame Maker, Camtasia, Confluence, DITA, XML, Google Docs, Ticket Tracking, Jira, Madcap, MS Office, Microsoft PowerPoint, Microsoft Word, MS -Word, SnagIt, Software Documentation, Zendesk, Helpjuice
I can do the following for you:
You can find more information on me if required on my linked in Profile www.linkedin.com/in/jatin-khanna-18269224.
I am well versed with all the technical writing tools such as Adobe Framemaker, MadCap Flare, SnagIt, WalkMe, and others. In my current company, I am leading the whole documentation team and have been working with WalkMe for over 5 years. I am well versed with WalkMe, have a good understanding of CSS and HTML. I also have experience with multiple other digital adoption tools like Pendo, Appcues, Userpilot, and whatfix.
Have worked on multiple freelance projects for Pendo and created several flows for it.
I have experience in following tools: Walkme, Userpilot, Appcues, Whatfix, Pendo, Userguiding, Adobe, Adobe Acrobat, Adobe Reader, Frame Maker, Camtasia, Confluence, DITA, XML, Google Docs, Ticket Tracking, Jira, Madcap, MS Office, Microsoft PowerPoint, Microsoft Word, MS -Word, SnagIt, Software Documentation, Zendesk, Helpjuice
I can do the following for you:
- Create a professional user guide, admin guide, quick reference guide
- Create Technical Specification Documents
- Create Software Requirement Specifications
- Any other Software Documentation Required
- Build Walkme Flows Create In-app guidance.
You can find more information on me if required on my linked in Profile www.linkedin.com/in/jatin-khanna-18269224.
Experience
Professional experience10+ years
Freelancer since2019
Languages
EnglishFluentHindiNative speaker
Project history
Tangoe is the leading technology expense and asset management solution. In Tangoe I
worked with multiple teams to:
Design and develop user guides, admin guides, dashboards, and reports
documentation.
Experience in Single Sourcing, Context Sensitive Help, Structure documentation,
Topic-based authoring, XML, and DITA.
Created product documentation like release notes, learning material, etc. for software
products.
Worked with Subject Matter Experts and co-ordinate the reviews.
Analyze or study the audience to learn their needs and write the document as per
their understanding level.
Worked with product teams to create tooltips, error and alert messaging for the
product.
Visualize and create diagrams for abstract concepts and processes
Perform peer reviews to ensure style consistency and iron out any grammatical
mistakes or sentence construction errors in the documents.
worked with multiple teams to:
Design and develop user guides, admin guides, dashboards, and reports
documentation.
Experience in Single Sourcing, Context Sensitive Help, Structure documentation,
Topic-based authoring, XML, and DITA.
Created product documentation like release notes, learning material, etc. for software
products.
Worked with Subject Matter Experts and co-ordinate the reviews.
Analyze or study the audience to learn their needs and write the document as per
their understanding level.
Worked with product teams to create tooltips, error and alert messaging for the
product.
Visualize and create diagrams for abstract concepts and processes
Perform peer reviews to ensure style consistency and iron out any grammatical
mistakes or sentence construction errors in the documents.
Capgemini a leading strategic partner to companies around the world:
Worked on Aerospace documentation for bombardier aircraft series Q100, 200, 300,
and 400.
Design and develop maintenance manuals, system description guides, AIPC, etc.
Review and train new joiners on the documentation.
Worked on Aerospace documentation for bombardier aircraft series Q100, 200, 300,
and 400.
Design and develop maintenance manuals, system description guides, AIPC, etc.
Review and train new joiners on the documentation.