01/02/2023 updated
100 % available
Account Solution Leader (Kyndryl Solutions PVT. LTD), Nexthink Partner, Team Leader
Pune, India
Worldwide
PGDBMPrivate NetworksMicrosoft WindowsActive DirectoryAgile MethodologyAntivirus SoftwaresMicrosoft AzureBackup DevicesCloud ComputingConfiguration ManagementInformation SystemsDynamic Host Configuration ProtocolDisaster RecoveryDomain Name System (DNS)Microsoft Exchange ServerTivoli Management Framework
Active Directory, Agile, Antivirus, Backing up, backups, Citrix, Cloud service, Configuration Manager, disaster recovery, DNS, DHCP, firewalls, information systems, IT Infrastructure, Infotech, Install Shield, IIS, Inventory Software, LANDesk, Azure, Microsoft Exchange, Windows 10, windows 2000, WINNT, Nagios, Network Engineer, network security, Servers, Oracle, Prince 2, internal network, SQL, SQL Reporting Services, server administration, server monitoring, server maintenance, software configuration, software deployment, software distribution, patch management, SCCM, MECM, SCCM 2007, Microsoft SCCM, Terminal Server, Terminal Servers, IBM Tivoli, Windows Server 2003, Wintel, Xen
Experience
Professional experience10+ years
Languages
EnglishFluentHindiNative speaker
Project history
* Digital Workplace Management and transformation Delivery Manager in iCore-CSI Practice.
* Playing role of Innovation Leader as an Individual Contributor.
* Helping customer on digitalization as well as transforming existing service areas towards
digitalization by removing major obstacles and setting up best practices.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
* Playing role of Innovation Leader as an Individual Contributor.
* Helping customer on digitalization as well as transforming existing service areas towards
digitalization by removing major obstacles and setting up best practices.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
to Kyndryl during transformation of GTS sector from IBM in to Kyndryl).
Activities and participation:
* Digital Workplace Management and transformation Account Solution Leader.
* Managing project Implementations of product & BAU on going supports in Digital workplace
transformation.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups. Manage SLA's.
* Compliance management. Using SCCM WST reports.
* Cost, Budgeting Management, Resources Management, Business developments, Best Practices
Implementations.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
* Monitoring & mentoring a team of over 37 IT professionals of digital workplace transformation of
end-user-enablement for the operations of 7000+ applications, 90000+ IT Infrastructure and IT
service management
* Ensuring that the company tools and information systems are utilized correctly, and relevant
information is provided
* Partnering with the infrastructure leadership team to identify strategic trends in practices, thereby
implementing new capabilities to address the trends
* Keeping a close track of the developments in the field of IT Infrastructure and updating the top
management about the developments & other changes in the industry; formulating & implementing
the network security policies & procedures
* Driving resource upskilling program MBP (Master Blue Program) and demonstrating new features
of tools by taking lead globally in Workplace modernization services.
* Driving SME community globally within organization and sharing knowledge to global forum.
* Leading automation for SCCM area with RPA and automation team.
* Planning and Designing implementation SCCM\MECM 2007/2012/1706/1809/1909 and DEM tools.
* Coordinating with Global teams and clients directly as per business need.
* Leading and driving integration part in digital workplace alliance for other third-party tools e.g.,
SysTrack, Aternity, Nexthink
Activities and participation:
* Digital Workplace Management and transformation Account Solution Leader.
* Managing project Implementations of product & BAU on going supports in Digital workplace
transformation.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups. Manage SLA's.
* Compliance management. Using SCCM WST reports.
* Cost, Budgeting Management, Resources Management, Business developments, Best Practices
Implementations.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
* Monitoring & mentoring a team of over 37 IT professionals of digital workplace transformation of
end-user-enablement for the operations of 7000+ applications, 90000+ IT Infrastructure and IT
service management
* Ensuring that the company tools and information systems are utilized correctly, and relevant
information is provided
* Partnering with the infrastructure leadership team to identify strategic trends in practices, thereby
implementing new capabilities to address the trends
* Keeping a close track of the developments in the field of IT Infrastructure and updating the top
management about the developments & other changes in the industry; formulating & implementing
the network security policies & procedures
* Driving resource upskilling program MBP (Master Blue Program) and demonstrating new features
of tools by taking lead globally in Workplace modernization services.
* Driving SME community globally within organization and sharing knowledge to global forum.
* Leading automation for SCCM area with RPA and automation team.
* Planning and Designing implementation SCCM\MECM 2007/2012/1706/1809/1909 and DEM tools.
* Coordinating with Global teams and clients directly as per business need.
* Leading and driving integration part in digital workplace alliance for other third-party tools e.g.,
SysTrack, Aternity, Nexthink
Profile : Technical Lead\Architect
* Certified Nexthink V4\5 professional from UAE.
* Technical Lead of Nexthink India Team.
* Client Demonstrations as a Pre-sales consultant and technical lead.
* Involved in Technical integration with Switzerland based core product team.
* Nexthink Integrated with SCCM 2007-2012, BMC remedy, Nagios-Xi. LANDesk along with proactive
scripting base solution as a MSP.
* Steering entire operations for deployment of Nexthink with SCCM 2007 with support of Infra team
& managing delivery with client's team.
* Planning and designing infra for Nexthink product deployment.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups.
* Handling escalations & coordinating with Microsoft/Nexthink.
* Taking care of integration with other third-party tools e.g. Nagios, LANDesk, HP-BTO, BMC, and
Service Now.
* Good understanding on Designing and planning of SCCM Infrastructure.
* Presenting Nexthink Demo's to IT Infra management people of different organizations.
* Taking care of All India's technical support.
* Handling POC's.
* Handling three resources and responsible for their KRA's.
* Certified Nexthink V4\5 professional from UAE.
* Technical Lead of Nexthink India Team.
* Client Demonstrations as a Pre-sales consultant and technical lead.
* Involved in Technical integration with Switzerland based core product team.
* Nexthink Integrated with SCCM 2007-2012, BMC remedy, Nagios-Xi. LANDesk along with proactive
scripting base solution as a MSP.
* Steering entire operations for deployment of Nexthink with SCCM 2007 with support of Infra team
& managing delivery with client's team.
* Planning and designing infra for Nexthink product deployment.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups.
* Handling escalations & coordinating with Microsoft/Nexthink.
* Taking care of integration with other third-party tools e.g. Nagios, LANDesk, HP-BTO, BMC, and
Service Now.
* Good understanding on Designing and planning of SCCM Infrastructure.
* Presenting Nexthink Demo's to IT Infra management people of different organizations.
* Taking care of All India's technical support.
* Handling POC's.
* Handling three resources and responsible for their KRA's.
Certificates
MISCROSOFT MECM
Microsoft2021
Nexthink
Nexthink2012