07/15/2025 updated
100 % available
IT Support Engineer specialized in Cloud Infrastructure
Dendermonde, Belgium
Worldwide
Marketing-Transport (Odisee Brussels)Controles de AccesoActive DirectoryTechnical SupportAuthenticationsCloud ComputingDevice ManagementInformation Technology Infrastructure Libraries (ITIL)Incident ManagementInfrastructure ManagementIT Service ManagementMicrosoft OneNoteMicrosoft SoftwaresSystem Center Configuration ManagerNetwork ConnectionsNetwork Administration
Cloud Infrastructure
Specialized in Cloud Infrastructure services with experience at Capgemini, managing and supporting cloud-based systems and applications.
IT Service Management
Expertise in ITIL processes, incident management, and service request fulfillment using ServiceNow for efficient ticket handling and problem resolution.
System Administration
Proficient in Active Directory (AD) management, user and group administration, authentication, and access control across enterprise environments.
Microsoft Technologies
Comprehensive knowledge of Windows 10 & 11, Office 365 suite including Outlook, Word, Excel, OneNote, and Teams for technical support and troubleshooting.
Network Management
Skills in Cisco networking, GlobalProtect, and network connectivity troubleshooting for maintaining reliable infrastructure.
Endpoint Management
Experience with Intune, JAMF, and SCCM for device management, software deployment, and security policy implementation.
Virtualization
Proficiency with Citrix Director for user session management, monitoring, reporting, and troubleshooting virtual environments.
Specialized in Cloud Infrastructure services with experience at Capgemini, managing and supporting cloud-based systems and applications.
IT Service Management
Expertise in ITIL processes, incident management, and service request fulfillment using ServiceNow for efficient ticket handling and problem resolution.
System Administration
Proficient in Active Directory (AD) management, user and group administration, authentication, and access control across enterprise environments.
Microsoft Technologies
Comprehensive knowledge of Windows 10 & 11, Office 365 suite including Outlook, Word, Excel, OneNote, and Teams for technical support and troubleshooting.
Network Management
Skills in Cisco networking, GlobalProtect, and network connectivity troubleshooting for maintaining reliable infrastructure.
Endpoint Management
Experience with Intune, JAMF, and SCCM for device management, software deployment, and security policy implementation.
Virtualization
Proficiency with Citrix Director for user session management, monitoring, reporting, and troubleshooting virtual environments.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishFluentFrenchFluentDutchGood
Project history
First point of contact for users with IT-related questions. Responding to phone calls, emails, and in-person requests. Managing incident tickets and assisting with common IT issues.
Hermeslaan Diegem consultant in Cloud Infrastructure Services
Troubleshooting platform and application issues, installing and configuring software, managing user onboarding/offboarding, and providing technical support for hardware and IT equipment.