09/07/2022 updated
100 % available
AVID Tutor, Support Center Analyst, AVID Tutor
Mansfield, USA
USA
BS in Computer ScienceMicrosoft WordHTMLJava (Programming Language)JavaScriptMicrosoft ExcelMicrosoft WindowsHTML5Bootstrap (Software)Customer Relationship ManagementMicrosoft OutlookCascading Style Sheets (CSS)Computer ProgrammingContent ManagementEclipse (Software)Google Docs
HTML, CSS, Coding, Programming, JavaScript, Java, Microsoft Office, Word, Excel, PowerPoint, Outlook, Publisher, Eclipse IDE, Sublime IDE, Microsoft Visual Studio, Bootstrap Framework, Snagit, WordPress (CMS), Neon One (CRM), Google Docs, Google Sheets, Microsoft Teams, Zoom, Skype, Constant, Slack, Git, Microsoft Publisher, WordPress, IBM, Ghost, Windows OS
Languages
EnglishGood
Project history
- Effectively utilize Microsoft Publisher to design, create, and edit literacy training materials and resources for digital distribution to support organization mission.
- Regularly upload training materials to WordPress and disseminate necessary links to users through Constant Contact to support ease-of-access to essential training tools for volunteers and program participants.
- Carefully maintain content on WordPress site to ensure optimal user experience and regularly add and update content so participants are kept informed of new events and initiatives.
- Utilize Neon One to create promos and registration links related to training initiatives, then carefully track and document open rates and training registrations, using information to tailor contacts for subsequent outreach.
- Coordinate remotely with team through Google Docs on ongoing projects to ensure all members have current knowledge of project progress and benchmarks.
Mansfield Independent School District; Mansfield, TX
* Designed and implemented creative and engaging lessons to help high school students bolster
knowledge of math and science concepts in preparation for college.
* Facilitated individual and small-group instruction to support the needs of students.
* Routinely assessed and evaluated student understanding to identify potential areas for
improvement and determine which students were prepared to learn more difficult concepts.
* Communicated effectively with school staff to provide regular updates on student progress.
* Designed and implemented creative and engaging lessons to help high school students bolster
knowledge of math and science concepts in preparation for college.
* Facilitated individual and small-group instruction to support the needs of students.
* Routinely assessed and evaluated student understanding to identify potential areas for
improvement and determine which students were prepared to learn more difficult concepts.
* Communicated effectively with school staff to provide regular updates on student progress.
First Command; Fort Worth, TX (Partially Remote)
* Managed full load of tickets within queue, analyzing customer issues and using effective
problem solving and critical thinking to remedy issues and satisfy customer needs.
* Carefully documented work performed to ensure accurate records were kept and to help
streamline workflow on future issues of similar nature.
* Followed-up with clients on issues in a timely manner to verify effectiveness of resolutions.
* Worked both independently in a remote capacity and within a team environment on-site to
troubleshoot and resolve client issues and update best practices within the team's procedural
guidelines.
* Managed full load of tickets within queue, analyzing customer issues and using effective
problem solving and critical thinking to remedy issues and satisfy customer needs.
* Carefully documented work performed to ensure accurate records were kept and to help
streamline workflow on future issues of similar nature.
* Followed-up with clients on issues in a timely manner to verify effectiveness of resolutions.
* Worked both independently in a remote capacity and within a team environment on-site to
troubleshoot and resolve client issues and update best practices within the team's procedural
guidelines.