Founder & Principal Program Manager/Project Manager
JSA Consulting (Freelance)
Keywords
User Experience (UX)
Business Process Improvement
Project Management
Stakeholder Management
Agile Methodology
JIRA
Microsoft Azure
Telecommunications
Business Planning
Change Management
Skills
Program & Project Management
Skilled in stakeholder management, risk management, issue management, cross-functional team collaboration, and driving programs/projects to deliver exceptional customer service and user experience in retail/telecom and technology sectors, transferable to any industry.
Process Improvements
Strong expertise in identifying opportunities to improve programs/processes, and executing improvements, including creating process documentation and continuous improvement process.
Leadership & Communication
Excellent communication skills with technical and non-technical personnel. Leadership skills to engage and influence peers to leadership levels. Proficient in Agile methodologies and function in ambiguous and dynamic environments.
Stakeholder Management
Skilled in stakeholder management, aligning business objectives with company goals, in collaboration with peers and leadership support.
User Experience
Strong focus on end user experience, have continuous improvement and learning mindset. Actively pursuing PMP (Project Management Professional) certification and learning Dutch.
Technical & Non-Technical Skills
Proficient in Agile methodologies, Process Improvements, Change Management, Tactical & Strategic Project Management, Customer/User Experience & Relationships, Microsoft Office Suite, Google Suite, SAP CRM, Azure DevOps, Power BI, JIRA, PIER, Knowledge in HTML Code and Service Tree.
Skilled in stakeholder management, risk management, issue management, cross-functional team collaboration, and driving programs/projects to deliver exceptional customer service and user experience in retail/telecom and technology sectors, transferable to any industry.
Process Improvements
Strong expertise in identifying opportunities to improve programs/processes, and executing improvements, including creating process documentation and continuous improvement process.
Leadership & Communication
Excellent communication skills with technical and non-technical personnel. Leadership skills to engage and influence peers to leadership levels. Proficient in Agile methodologies and function in ambiguous and dynamic environments.
Stakeholder Management
Skilled in stakeholder management, aligning business objectives with company goals, in collaboration with peers and leadership support.
User Experience
Strong focus on end user experience, have continuous improvement and learning mindset. Actively pursuing PMP (Project Management Professional) certification and learning Dutch.
Technical & Non-Technical Skills
Proficient in Agile methodologies, Process Improvements, Change Management, Tactical & Strategic Project Management, Customer/User Experience & Relationships, Microsoft Office Suite, Google Suite, SAP CRM, Azure DevOps, Power BI, JIRA, PIER, Knowledge in HTML Code and Service Tree.
Project history
12/2023
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Present
Principal Consultant for global Program Management and Project Management services. Utilizing Agile, Waterfall, and various project methodology to align with business goals.
09/2023
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04/2024
Technical Program Manager
Meta (Remote Contractor Contract)
Utilized Agile methods and improved product development life cycle process flows for US and global stakeholders, that had no prior workflow or process documentation in place, increasing 30% efficiency within 3 months for the XRT (Extended Reality Technology) organization. Created process documentation and workflows and post launch process improvements leading to dynamic and continuous updates based on data and feedback. Took ownership of the program and reduced HW (Hardware) team workload by 25% through streamlined communication systems and support from leadership and TPMs, while managing multiple programs and priorities. Managed multiple stakeholder groups, risks and dependencies, reducing delivery time by 20% for AR (Augmented Reality) and VR (Virtual Reality) products in a fast-paced NPI (New Product Initiative) environment across multiple programs. Ensured custom compliance across time zones, collaborating with external stakeholders and internal teams. Enhanced communication and device delivery efficiency by setting up and leading weekly synchronization meetings with the HW team, ensuring all stakeholders were aware of status updates to meet tight program timelines. Developed 4 dynamic process documents and a centralized resource wiki page, resulting in 300% increase in ad hoc device request process documentation and 40% improved organization-wide resource accessibility and communication.
01/2023
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06/2023
ES365 Office Fundamentals Program Manager
Microsoft (Remote Contractor Contract)
Executed change initiatives by collaborating with global and local partners to drive business transformation and migrate hardware and software data for 10k+ personnel in Seattle region using Agile methods in ambiguous environment. Initiated and led the transition from a non-structured wiki page to a user-friendly SP (SharePoint) site for the Experiences + Devices organization within 3 weeks, increasing information access by 30% and productivity by 25%. Monitored SP site use and created improvements based on feedback and user needs, while managing multiple projects. Improved processes, created documentation workflows, and increased process documents by 300% and streamlined communication using HTML coding, resulting in 85% increase in user engagement within 2 months. Developed custom workflows using Power Automate and SP for improved communication process efficiency and 90% reduction in communication process time in less than a month.
11/2020
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10/2021
Project Manager, Technology
T-Mobile USA (HQ Corporate)
Oversaw and enhanced Business Continuity Plan for 800+ personnel post-company merger by collaborating with lead team PMs. Created the first comprehensive Business Continuity Plan document with tailored business-specific steps. Met tight deadlines and ensured senior leadership approval for deliverables in collaboration with the Business Continuity Manager. Improved R&R (roles and responsibilities) support for RoB (Rhythm of Business) calendar planning and effective project administration tasks. Performed ad hoc tasks for business needs.
03/2018
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11/2020
Program Manager, Sales Operations
T-Mobile USA (HQ Corporate)
Led program development projects driving end to end delivery of core employee support program features with user experience and satisfaction as the main driver for improvements. Conducted research and used user feedback to create updated SP resource site for all TPR (T-Mobile Premium Retailer) field users, resulting in 60% decrease in email inquiries in 2 months and improved resource accessibility for retail field teams in preparation of company merger using Agile methods. Created post launch improvements by analyzing data and user feedback. Facilitated the transition and data migration of identity management systems from OIM to SailPoint for TPR field users while maintaining all US and Puerto Rico field stores' operations. Fostered strong relationships with third party vendors, end users, and internal teams to drive successful program/project outcomes, while managing multiple project/programs. Streamlined onboarding processes and resolved credential provisioning inconsistencies, resulting in 90% increase in efficiency, 84% improvement in user experience, and minimizing business operations disruptions using PIER, JIRA, OIM (Oracle Identity Management)/SailPoint.
01/2012
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07/2019
Intelligence Specialist
United States Navy Reserve, Tacoma, WA, USA & Washington, D.C., USA
Promoted to 1st Class Petty Officer in under four years for outstanding performance and leadership, surpassing the average promotion time. Experience and understanding of various threat levels and events, performed monthly safety and cybersecurity procedure trainings to ensure adherence to all protocols. Provided subject matter expertise on various platforms and operations by analyzing and presenting complex data to decision makers. Oversaw junior sailors, assisted with their career development and ensuring adherence to US Navy standards and protocol. Created and prepared production reports to senior officers/leadership. Awarded Northwest Region Blue Jacket of the Year in 2013 for exceptional performance as a 3rd Class Petty Officer.
09/2017
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03/2018
Project Manager, Enterprise Program Office (EPO)
T-Mobile USA (HQ Corporate)
Within two weeks in role, became Lead Project Manager for a scrum-based team, successfully launched 53 retail offers/promotions as Lead PM, each project averaging execution process of 1-2 weeks and as little as 24 hours. Managed multiple fast-paced customer-facing retail promotion projects, leading meetings (considered as scrum master), status meetings, providing status reports, ensuring timely launches and addressing risks and issues proactively. Collaborated with Steering Committee, Marketing, Communications, Go-To Market, Product teams, Legal, and Accounting for efficient deployment of retail offers/promotions, leading to successful project launches.
Local Availability
Open to travel worldwide
