09/25/2025 updated
100 % available
Multilingual Customer Support Specialist with Technical Expertise
Cotonou, Benin
Worldwide
Bachelor's DegreeGerman StudiesTechnical SupportMultilingualismCustomer Relationship ManagementServicio al ClienteCloud ComputingCustomer SatisfactionCustomer Communications ManagementE-CommerceFrenchLinguisticsLiveChatQuality ManagementWorkflowsCustomer Support
Multilingual Communication
Fluent in German and English, and a native French speaker, with proven experience delivering customer support, written communication, and interpretation across various sectors such as e-commerce, tourism, and digital services.
Technical Troubleshooting
Experienced in diagnosing and resolving software-related issues, platform errors, and gaming problems. I follow structured workflows to provide accurate and timely solutions while ensuring clear documentation.
Customer Service
Proficient in live chat and email support with a strong focus on clarity, empathy, and efficiency. I consistently maintain high customer satisfaction scores while meeting or exceeding performance KPIs.
Microsoft Office & Google Workspace
Proficient in Microsoft Office tools (Word, Excel, Outlook, PowerPoint) and cloud-based applications in Google Workspace (Docs, Sheets, Gmail, Drive) for efficient documentation, internal communication, and collaboration in remote teams.
Quality Assurance
Hands-on experience in video annotation and bilingual audio validation (German–French) to ensure content consistency and linguistic quality in multilingual projects.
Adaptability
Able to quickly learn new tools, systems, and workflows. I adapt easily to evolving platforms, client requirements, and remote work environments.
CRM Tools
Practical experience using customer relationship management tools such as Zendesk for ticket management, performance tracking, and service optimization.
Fluent in German and English, and a native French speaker, with proven experience delivering customer support, written communication, and interpretation across various sectors such as e-commerce, tourism, and digital services.
Technical Troubleshooting
Experienced in diagnosing and resolving software-related issues, platform errors, and gaming problems. I follow structured workflows to provide accurate and timely solutions while ensuring clear documentation.
Customer Service
Proficient in live chat and email support with a strong focus on clarity, empathy, and efficiency. I consistently maintain high customer satisfaction scores while meeting or exceeding performance KPIs.
Microsoft Office & Google Workspace
Proficient in Microsoft Office tools (Word, Excel, Outlook, PowerPoint) and cloud-based applications in Google Workspace (Docs, Sheets, Gmail, Drive) for efficient documentation, internal communication, and collaboration in remote teams.
Quality Assurance
Hands-on experience in video annotation and bilingual audio validation (German–French) to ensure content consistency and linguistic quality in multilingual projects.
Adaptability
Able to quickly learn new tools, systems, and workflows. I adapt easily to evolving platforms, client requirements, and remote work environments.
CRM Tools
Practical experience using customer relationship management tools such as Zendesk for ticket management, performance tracking, and service optimization.
Experience
Professional experience0 - 5 years
Freelancer since2021
Languages
GermanFluentEnglishFluentFrenchNative speaker
Project history
Provide multilingual support (German, English, French) via live chat and email. Resolve technical and account-related issues, troubleshoot problems using internal tools, collaborate with team members, and adapt to platform updates.
Carried out accurate German-language video labelling based on project guidelines. Reviewed and validated bilingual audio recordings (German-French) for consistency and quality.
Provided professional interpretation in German, French, and English for tourists and small groups in Benin, Togo, and Ghana. Facilitated tours, cultural visits, and activities for German and Austrian visitors.