Solution Architecture and Implementation Specialist | Client Services

St. Charles, USA MS - IT - Software Engineering • Marymount University • 2015

Profile attachments

JavaScript (Programming Language)User Experience (UX)Artificial IntelligenceServicio al ClienteCloud ComputingDatabasesLinuxDevOpsWeb DevelopmentDjango Web FrameworkUser Interface DesignIBM Cloud ComputingPython (Programming Language)Machine LearningMongoDBNode.JsOAuthOpenIDOpenShiftOracle ApplicationsPerformance PredictionSolution ArchitectureSQL DatabasesWeb ApplicationsPerformance TestingReactJSFlask (Web Framework)Vue.jsApi DesignRestful ApiDatabase AdministrationDocker

Full-Stack Web Development
Expertise in full-stack web development using technologies such as Vue, React, Django, Flask, Python, JavaScript, OAuth, OIDC, SQL, MongoDB, and ChromaDB.

Cloud and DevOps
Proficiency in IBM Cloud, Linux, Docker, and OpenShift for cloud-based solutions and DevOps practices.

AI and Machine Learning
Experience with AI solutions, including Watson products and building AI-infused search assistants.

Database Management
Skilled in working with various databases including SQL, MongoDB, ChromaDB, and Oracle.

Performance Testing and Modeling
Expertise in creating and using performance modeling tools, including the development of custom Performance Modeling Utilities (PMU).

API Development and Integration
Proficient in developing and working with RESTful APIs, including integration with various systems and services.

UI/UX Design
Capability in designing user interfaces for web applications and tools, focusing on user experience and functionality.

Languages

EnglishNative speakerSpanishGood

Project history

Senior World-Wide Technical Engineer - AI Solutions

IBM - Client Engineering

Internet & IT

>10.000 team member

Trained IBMers globally in watsonx products.
- During the initial roll-outs of watsonx.ai, watsonx.data, and watsonx.governance, helped to design and deliver trainings that educated over 1000 IBMers over the course of 6 months.
  - Traveled to several US locations to help with or lead trainings
  - Delivered a training solo in Madrid to 45 IBMers from over 9 different countries
Built and maintained internal business solutions - ~10,000 unique users
- Designed, built, and maintained the watsonx Demo Hub, a web application with curated, searchable demo assets
  - The implementation used React & Next.js, ChromaDB for search functionality, Python, Flask and OIDC for auth, and was deployed into an OpenShift cluster.
- Led a global team of AI Engineers to build an AI-infused search assistant for the STARS application
  - The implementation used Vue.js & Nuxt, watsonx Discovery (Elastic Search), Watson Assistant, and watsonx.ai.
  - Components were deployed into GitHub Pages and Code Engine.

Advisory Technology Engineer

IBM - Client Engineering

Internet & IT

>10.000 team member

As a Client Engineering Technology Engineer, designed, built, deployed, and presented custom demos to show customers “the art of the possible.”
- Employed discovery activities to isolate customer pain points
- Employed solutioning activities to develop a tightly scoped problem domain, and a 6-8 week-long collaborative project
- Built, configured, and integrated various components to build demos that would demonstrate the business value of the solution
Solutions included custom code, IBM offerings (SaaS and traditional), and open-source software
Projects leveraged the expertise of various Client Engineering roles including designers, business technology leaders, AI engineers, and solution architects.
Worked on 15 opportunities with a total closed business exceeding $72M USD.

Technical Account Manager (TAM) | Presales Engineer

IBM - Cloud Object Storage (COS)

Internet & IT

>10.000 team member

As an “IBM Expertise Connect” TAM, established a long-term relationship with Citigroup as their trusted advisor
- Collaborated on a new internal user storage provisioning portal, contributing to architecture, integration with COS APIs, and development
- By championing preparedness and automation, brought stability to a long tradition of system upgrade and expansion procrastination resulting in vastly improved system stability
- Citigroup attested to the value of the year-long Expertise Connect contract by renewing it for a second year after my tenure generating over $400K USD in services revenue.
As a Presales Engineer, worked with sales, technical sales, account technical leads, managing directors and customers to architect new IBM COS solutions as well as expansions to existing on-prem systems
- Positioned COS as a strong solution by sharing subject matter expertise and successful use cases
- Leveraged deep technical expertise to respond to RFPs and provide clarity to sellers and customers
Created and maintained the Python Performance Modeling Utilities (PMU) SDK to supplement earlier work on the Performance Modeling Tool
- PMU is used in Jupyter notebooks and automation to analyze logs from real-world customer systems to determine their performance entitlement headroom
- PMU is also used to model the IBM COS system in the IBM Public Cloud. Modeling enables the proactive configuration and expansion of the largest COS system in the world.
- PMU’s log parsing performance was substantially improved by around 66% by implementing computationally expensive routines in C and linking to them with Python code

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