07/13/2026 updated

**** ******** ****
100 % available

ERP and Application Support Specialist

charlestown, Ireland
Worldwide
B.A. Hons Software Engineering
charlestown, Ireland
Worldwide
B.A. Hons Software Engineering

Profile attachments

Unit4 ERP System administrator.docx

About me

26 years experience in I.T., 15 years experience in ERP (Unit4 erp/x) Experienced with Canadian Local government, Uk Local government, charities, Finance, I.T., Telecoms, UN, EU, European setup. Available immediately - based in Rep. Of Ireland and UK.

Technical SupportEnterprise Resource PlanningJSONSAP ERPSQL Databases
John C. E. Smith - BA (Hons), MBCS
Location: Deal, Kent, UK
Phone: +353838332059
Email: it_resourceltd_jsmith@yahoo.co.uk
LinkedIn: John Smith, BA (Hons), MBCS, (LION) | LinkedIn
Professional Summary
Highly skilled and versatile Application Support professional with over 26 years of experience delivering 3rd-line technical support and managing Business As Usual operations for critical, large-scale environments. Proven track record in maximizing platform availability, troubleshooting complex production incidents, and performing root cause analysis to drive permanent technical fixes. Technical specialist with deep expertise in SQL, scripting, and system interfacing across both Windows and Linux-based application environments. Extensive experience coordinating across multi-entity global platforms, infrastructure teams, and business users.
5 years direct experience in the city of London.
Core Skills
  1. ERP & Software Support: Unit4 Business World (Agresso) Milestones 3–7,
  2. Technical Proficiencies: SQL Server , XML, JSON, Java, C#, .NET, Oracle.
  3. Networking - TCP/IP, DNS, VLANs, VPN/Stunnel, Connectivity.
  4. Splunk, Dynatrace, Since Synchronia , Ericsson, Huawei and Three and particially since.
  5. GIT
  6. Bash, Powershell, Python Since Sychornica to present day
  7. ServiceNOW, Jira – Various Unit4 x3 , Synchronica and Queen Mary University
  8. Linux, Redhad, Ubuntu, Fedora. Since Synchronica 2007 to present day.
  9. ION equivalents – Man investments, Copperdime and Sungard.
  10. Application Management: System Administration, Troubleshooting, Bug Fixing, System Testing, and Environment Configuration.
  11. Reporting Tools: Reporting – Crystal reports, Power BI and Unit4 ERP reports
  12. Methodologies: ITIL Foundation, Prince 2, Technical Authoring.
Further relevant experience on Linkedin profile of 5 years experience in Trading and backup App systems support.
Education & Qualifications
  1. BSc (Honours) Software Engineering (2:2) – Kingston University
  2. ITIL Foundation Certified – February 2007
  3. Man Investments: 2003-2007 – Trading, Bespoke systems and Oracle training.
  4. Professional Membership: Member of the British Computer Society (MBCS)


Experience

Professional experience10+ years
Freelancer since2002

Languages

EnglishNative speaker

Project history

Senior Application Support Analyst Unit4 ERPx

Unit4

Internet & IT

1000-5000 team member

Testing, documentation and dealing with customers’ ERPx cases – various modules.

Agresso Consultant

Global Banking School

Other

50-250 team member

Testing, documentation,setting up multi entities, BAU.

Agresso consultant

Easy jet

Transport & Logistics

50-250 team member

Testing, documentation, interfacing with other systems, system admin, BAU.

Interim Senior systems manager

NHS

Government and Public Services

>10.000 team member

Testing, documentation, interfacing with other systems, system admin, BAU.

Agresso support consultant

Surrey County Council

Government and Public Services

1000-5000 team member

Testing, documentation and comparison of payroll data between SAP system into Unit4 BW system transformation.

Agresso support consultant

Unit4

Internet & IT

5000-10.000 team member

Support (troublefixing and otherwise) for all modules for all milestones for Unit4 Business World

Agresso Consultant

West Berkshire Council

Government and Public Services

1000-5000 team member

Suggestions for business process improvement
Excellerator reports bug fixing and writing.
Statutory report improvements/ suggestions.
Year process documentation.Documentation
Report writing.
Workflow process creation.

Agresso Consultant

  • Development of Contract Accounting Module on Milestone 6    
  • SQL queries/ creation of scripts
  • Report writing (Crystal Report-like)     
  • Workflow creation similar to SAP workflow
  • Flexi field and form work    
  • Decoding programming language /translating to sql
  • BAU support as and when required

Agresso Consultant for the Institute of Cancer Research

  • Milestone 7 development     
  • HR/Payroll support – Equivalent to Successfactors
  • SQL queries and reports    
  • General ledger queries. Equivalent to SAP FI/CO

Agresso consultant for OPCW (The Hague)

  • HR/Payroll build work. Equivalent to Successfactors.    
  • Competence setup
  • Payroll through AP configuration
  • Equivalent to Successfactors.    
  • Comparative pay runs (old v new)
  • General ledger configuration
  • Equivalent to SAP FI/CO    
  • Sql script preparation
  • Liaison with various teams

Agresso Developer for Serco

  • Support for Milestone 4/6    
  • BAU support
  • Development work including Interface work, Direct debit development    
  • AG16 creations. Equivalent to scheduled jobs on SAP
  • Priority 1 management of issues    General ledger queries. Equivalent to SAP FI/CO

Agresso consultant for Community Integrated Care Milestone 6

  • BAU for HR and Financial modules . Equivalent to Successfactors.    
  • Competence setup – Equivalent to Successfactors
  • Development of extensive intelligent alerts. Equivalent to SAP scheduled jobs.    
  • High degree of sql querying
  • General ledger queries and configuration. Equivalent to SAP FI/CO    
  • Other development

Agresso consultant for BT Milestone 4

Documentation of various HR processes after researching processes. . Equivalent to Successfactors.

Unit 4 Systems Manager for Moorfields Eye Hospital. Unit4 Business World On! Spring 2016

  • Support for Payroll team at critical times
  • Training for staff
  • Competence setup
  • Input on projects for changes and interface work
  • HR/Payroll module support – Bug fixing, housekeeping, Audit, and improvements where necessary. Equivalent to Successfactors.

Agresso (Accountant) support for Milestone 4 support for Oldham Metropolitan Council

  • HR/Payroll - implementation (successful) , build, BAU. . Equivalent to Successfactors.    
  • Competence setup. Equivalent to Successfactors.
  • Other duties as below in previous period with Oldham.

Agresso Consultant (One Vision Project) for Unit4 Lisbon, Portugal

  • ALL Modules – third line fixes    
  • People planner. Equivalent to Successfactors.
  • Mobile apps support    
  • Report writing (Crystal Report-like)
  • SQL queries and modifications
  • Responsible for an important development server
  • Configuration (and fault-fixing of issues) of sub-clients. – Similar to SAP System administration    
  • General ledger queries and configuration – Similar to SAP Fi/CO.
  • Day to day user support including user setups, modifications, fault finding, cost, account and product set ups. Equivalent to Successfactors.    
  • Achievements: 160 tickets solved during period

Sole Agresso 5.5.3 support for Rutland County Council

One week supported on-call and in evening while working at Oldham.
  • Cost centre, Product, workflow, cashier, tree maintenance etc. – Equivalent to SAP FI/CO Logistics support. – Equivalent to SAP MM/SD    
  • Intellagent setups (equivalent to SAP system Management), modifications and bug fixing.
  • HR/Payroll Month preparation and procedures and accompanying issue resolution. Equivalent to Successfactors.    
  • Sql Server (sql queries and modifications).
  • Interface configuration work.    
  • Training users.
  • Research, preparation, and recommendations for upgrade to Milestone 4.    
  • Preparation, support and assistance with Income Manager Upgrade. (Equivalent to SAP FI/CO)
  • Modification and queries in SQL.    
  • General Financials support similar to SAP FI/CO
  • Financial Year end – patch installation (equivalent to SAP Notes) , procedures and cleaning up and optimizing system.    
  • Management console configuration and access
  • Report setups and runs. – Crystal Report like.    User / Role administration – equivalent to SAP
  • Achievements: Year end patch/Process, preparation for Income manager upgrade and start of process for upgrade to Milestone 4.

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