* Responsible for providing technical support, consultation and on-site/remote diagnostics on
Emerson Process Management products/systems, including DeltaV DCS, Syncade and PlantWeb
installations for systems in Asia Pacific, Europe, Middle East, Africa, North America and Latin
America end-user customers and engineering organizations. This involves troubleshooting, problem
analysis solution to installation, configuration and integration
* Successfully works to reduce product problem resolution time and support efforts to develop
training and troubleshooting resources (e.g. procedures, diagnostics, and documentation).
* Communicates & coordinates with Emerson Business Partners and Field Service Organizations
worldwide, technology, marketing and manufacturing to resolve customer product problems at a
local and global level, correct product issues, and gives input on product direction.
* Maintains ownership of all customer problems received provides timely updates and sets the
escalation priority.
* Isolate issues to particular product area and can resolve simple application and consulting
calls
* Uses resources required to resolve simple applications and consulting calls
* Communicates effectively with customers in written and oral forms.
* Responsible for providing Technical support for syncade modules like SA, DCA, IM, MM, OM, RA,
Portal, RA Behavior,WD, Workflow and SC Consumer.
* Providing Technical Support for IO busses like fieldbus, profibus, hart, devicenet and As-I.
Can handle technical issues with Wireless Field Network.
* Have a deeper understanding on Windows Operating Systems 2003/2008, XP, NT and Windows 7.
* Handling customer issues with regards to Softwares and Databases like SQL and IIS.
Manages the following:
* Syncade Operations Management (Document Control and Archiving, Order Management, Recipe
Authoring, Workflow, Inventory Management, Security and Audit, Materials Management)
* DeltaV Software Applications (Pi Legacy Continuous Historian, DeltaV Continuous Historian
(DVCH), DeltaV Version Control (VCAT), DeltaV Objectivity Configuration database, DeltaV Analyze,
DeltaV PlantWeb Messenger, DeltaV Event Chronicle, DeltaV OPC, OPC.Net, OPC Xi, OPCXMLGateway,
DeltaV Webservices, DeltaV Batch Historian)
* Windows Operating Systems (Windows XP, Windows Vista, Windows 7, Windows Server 2003, Windows
Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, Windows Server 2008 R2 SP1, Windows
Server 2022 Hyper-V Operating System for DeltaV Virtualization)
* Crystal Reports X and XML,
* SQL Server 2005, SQL Server 2008, SQL Server 2012, SQL Server 2014, SQL Server 2016, SQL Server
2019