VA | Support | Translation | Bilingual | 10+ Yrs

I’m a bilingual Virtual Assistant and Customer Support Specialist with over a decade of experience helping individuals and companies deliver exceptional service and maintain smooth operations. I bring a professional, empathetic, and clear communication style to every project, with a strong focus on problem-solving, customer satisfaction, and adaptability.

My most recent long-term role has been with Amazon (since 2019), where I provide customer support through various channels—email, chat, and voice—resolving issues quickly and maintaining the company’s high standards of service. I’m well-versed in handling a large volume of inquiries with accuracy and efficiency while remaining calm and courteous under pressure.

Prior to that, I worked with Airbnb from 2017 to 2019, supporting hosts and guests with account issues, reservations, cancellations, and experience disputes. I developed a strong understanding of customer expectations in tech-based platforms and learned how to navigate sensitive issues with care and clarity.

From 2015 to 2017, I gained valuable front-line experience as a hotel front desk agent, where I managed bookings, guest inquiries, and daily administrative tasks. This hospitality role sharpened my ability to stay organized, multitask, and maintain a positive, solution-oriented approach, even in high-pressure environments.

My professional journey began in education and broadcasting, two fields that taught me how to communicate clearly, think on my feet, and engage diverse audiences. From 2013 to 2015, I taught English for certification purposes (TOEFL, IELTS, etc.), helping students reach language goals through personalized, effective instruction. Before that, I was a radio host and producer (2011–2015)—a role that required strong planning, storytelling, and audio production skills.

Throughout the 2010s, I also took on freelance translation projects, mostly Spanish to English and vice versa, covering content such as blog articles, technical documents, product descriptions, and business correspondence. My bilingual fluency and sensitivity to tone and cultural nuance ensure that the meaning—not just the words—gets across.

I’m tech-savvy, organized, and proactive, with experience using tools like Zendesk, Salesforce, G-Suite, Notion, Slack, Trello, and more. Whether you need professional customer support, virtual assistance, or quality translation, I’m confident I can contribute with reliability, clarity, and care.

I’m currently open to new freelance opportunities and long-term collaborations.