08/03/2025 updated

**** ******** ****
100 % available

IT Support Analyst

Kampala, Uganda
Worldwide
Bsc Software Engineering
Kampala, Uganda
Worldwide
Bsc Software Engineering

Profile attachments

CV - Joseph Ndyamuhaki

Active DirectoryApple Mac SystemsTechnical SupportServicio al ClienteData EntryNetwork ConnectionsRemote SupportOperational Systems
  • Technical Troubleshooting
  • Hardware and Software Support
  • Network Connectivity
  • Operating Systems (Windows, macOS)
  • Microsoft Office Suite • Active Directory
  • Remote Support Tools
  • Customer Service
  • Great Communication Skill
  • Problem Solving
  • Documentation
  • Data Entry

Experience

Professional experience10+ years
Freelancer since2014

Languages

EnglishFluent

Project history

Network Upgrade Technician

NTV UGANDA

Media & Publishing

250-500 team member

I planned the transition process, considering downtime requirements, potential risks, and mitigation strategies
I accessed network devices such as routers, switches, and servers to modify their IP configurations.
I assigned private IP addresses to devices that previously used public IPs.
I updated subnet configurations as necessary to accommodate the private IP range.
I updated DNS records to reflect the new private IP addresses for any externally accessible services.
I adjusted firewall rules to allow communication between devices within the private network.
I adjusted firewall rules to allow communication between devices within the private network.
I reviewed and updated security policies to align with the new network topology.
I conducted thorough testing to verify connectivity between devices within the private network.
I tested external access to services to ensure that DNS changes and firewall configurations were functioning correctly.
I addressed any connectivity issues that arose during testing.
I documented the updated network configuration, including IP assignments, subnet configurations, firewall rules, and DNS changes.
I ensured that documentation was clear and accessible to other IT staff for future reference.
I provided training to IT staff or end-users on any changes that may have impacted their workflows or access to network resources.
I communicated effectively with relevant stakeholders to ensure awareness of the network upgrade and its implications.
I implemented monitoring tools to track network performance and detect any anomalies or issues.
I established a maintenance schedule for regular updates and optimizations to the network infrastructure.
I responded promptly to any network-related incidents or service interruptions.
I conducted a post-implementation review to assess the success of the network upgrade and identify any lessons learned or areas for improvement.
I documented feedback and recommendations for future network upgrades or modifications.

Certificates

CCNP

Cisco networking academy

2025

Cybersecurity Essentials

Cisco Networking Academy

2021

NDG Linux Essentials

Cisco Networking Academy

2021


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