12/02/2024 updated
100 % available
Skilled Project Manager with Expertise in Digital Services and Cross-Functional Collaboration
Conkal, Mexico
Worldwide
Bachelor's Degree on Legal SciencesCustomer Relationship ManagementBusiness Process ImprovementStrategic ManagementEmployee RetentionProject ManagementOrganization DevelopmentSalesforce.ComStakeholder EngagementWorkflowsGoogle SuiteProject Delivery
Cross-Cultural and Multi-Continent Leadership in Implementation Projects
Proven track record as a goal-oriented leader managing diverse, remote project teams across multiple continents.
Client Relationship Management and Coordination
Exceptional ability to build and nurture relationships at all levels, ensuring effective stakeholder engagement and collaboration.
Strategic Planning and Project Execution
Proficient in strategic planning and managing multiple concurrent projects, ensuring timely delivery and alignment with organizational goals.
Workflow Documentation and Process Improvement
Skilled in developing and refining workflows and SOPs to improve efficiency and consistency across teams. Experienced in gathering requirements, optimizing processes, and creating clear, actionable documentation.
Internal Training Facilitation and Development
Skilled in designing and delivering practical training for diverse teams, using a mix of methods and optimizing content for improved retention and alignment with goals.
Proficiency in Salesforce, Google Suite, MS Office, and Workflow Tools
Among other project management, designs, and communication tools.
Remote Work Expertise
Experienced in remote collaboration and productivity, ensuring seamless project execution in a distributed work environment.
Language Skills
Fluent in English, with a comprehensive grasp of the language for effective communication in diverse professional settings.
Proven track record as a goal-oriented leader managing diverse, remote project teams across multiple continents.
Client Relationship Management and Coordination
Exceptional ability to build and nurture relationships at all levels, ensuring effective stakeholder engagement and collaboration.
Strategic Planning and Project Execution
Proficient in strategic planning and managing multiple concurrent projects, ensuring timely delivery and alignment with organizational goals.
Workflow Documentation and Process Improvement
Skilled in developing and refining workflows and SOPs to improve efficiency and consistency across teams. Experienced in gathering requirements, optimizing processes, and creating clear, actionable documentation.
Internal Training Facilitation and Development
Skilled in designing and delivering practical training for diverse teams, using a mix of methods and optimizing content for improved retention and alignment with goals.
Proficiency in Salesforce, Google Suite, MS Office, and Workflow Tools
Among other project management, designs, and communication tools.
Remote Work Expertise
Experienced in remote collaboration and productivity, ensuring seamless project execution in a distributed work environment.
Language Skills
Fluent in English, with a comprehensive grasp of the language for effective communication in diverse professional settings.
Experience
Professional experience5 - 10 years
Freelancer since2024
Languages
EnglishNative speaker
Project history
Following the conclusion of my previous role, I dedicate my time to our family entrepreneurial venture, a digital studio for small businesses. During this period, I have also invested significantly in continuous professional development through various training programs and courses on Digital Marketing and Social Media Advertising. This experience has enriched my skill set, enhanced my adaptability and resilience, and fostered an entrepreneurial mindset. I am now eager to bring this diverse experience and knowledge to my next professional opportunity, ready to contribute effectively and drive impactful results.
Release Planning & Execution: Successfully coordinated end-to-end release processes on a monthly cadence for over two years, collaborating with cross-functional teams to ensure compliance with organizational policies, security standards, and regulatory requirements during software releases on deliverables aligned to clients' requirements.
Documentation and Optimization: Developed comprehensive process documentation, including workflows and SOPs, to standardize release procedures and support ongoing release activities. Maintained detailed release and compliance documentation for audits and further control, reviewed post-release feedback, identified areas for improvement, and implemented lessons learned for future releases.
Communication: Acted as a liaison between cross-functional teams to align release objectives and schedules, facilitating clear and timely communication regarding release status, updates, and changes to stakeholders.
New Offerings: Coordinated and managed the VMware native SOP to build and operate a Cloud Delivered Service from initial ideation to successful operation as a commercial offering, collaborating with engineering, sales, go-to-market, legal, privacy, and security teams.
Customer Relations: Maintained customer relations, focusing on sales readiness, training, professional services, credit lines, and additional needs.
Project Management: Led deployment and onboarding processes for new clients in LATAM, coordinating with sales, engineering, and client development teams to deliver projects that met customer needs and enhanced revenue streams.
Account Management: Oversaw administrative queries and collections efforts for over $1M yearly revenue in the LATAM region.
Order Processing: Handled SW order delivery license processing for the LATAM region.
Technical Liaison: Acted as the technical liaison for maintenance and support issues and escalations. Facilitated internal and external training initiatives, ensuring cross-functional teams were equipped with the knowledge to support ongoing client engagements.
Goal Tracking: Implemented goal-tracking tools for TSA actions using SmartSheets Reports and Dashboards.