BPO / SSC Specialist .CSR / HR digital services / Sales Representative

WORK EXPERIENCE
IT HELP DESK AGENT (SPAIN & LATIN AMERICA). Warsaw. Poland.
Sep 2016 – Nov 2016. WINCOR NIXDORF Sp, z.o.o.
As an IT Helpdesk Agent focused on Spanish & South American market:
? Remote technical support for customers
? Handling tickets in customer service applications
? Control and debriefing of tickets in customer service systems
? Cooperation with field service engineers
? Proficient user VOXTRON, EBS/ CRM, TP.NET, VNC SERVERS, DATABASES.
PROOFREADER/ CONTENT EDITOR / SOCIAL MEDIA ASSISTANT .Warsaw. Poland.
Oct 2015 – August 2016. WARSAW ENTERTAIN – EXPATS SITE
Marketing assistant & BD in International Event Planning Portal based in Warsaw:
? Organising, planning, managing and customizing unique events.
? Create, develop and manage content for marketing purposes: website, blog, social media
content, newsletter, online & offline campaigns.
? Research, write, edit and proofread all new content.
? Edit and revise content based on internal feedback.
IT CUSTOMER SERVICE SPANISH REPRESENTATIVE. Warsaw. Poland.
May 2015 – August 2015 . BPO POLAND SP z.o.o.
Representing important international outsourcing company based in Warsaw:
? Managing of all the requests related to Customer Service Team
? Handling incoming and outgoing calls with final clients.
? Attracting new potential investor clients and building customer loyalty.
? Registration of clients in trading platform and 24 hours advising and technical support
? Managing of customer incidents and complaints.
BRAND AMBASSADOR & SALES REPRESENTATIVE. Alicante. Spain.
July 2014 – Oct 2014. ZADIBE INTERNATIONAL, S.L.
Managing the brand activation of a top international premium spirits company:
? Focus on achieving and exceeding individual and vendor line sales goals.
? Maintain a consistent high level of customer service.
? Developing excellent customer relationships.
? Increase vendor line sales by developing new and existing clients
? Coordinate department efforts to maximize special events.
MARKET RESEARCH SPECIALIST. Alicante. Spain.
May 2012 – January 2014 . APPLUS FIELD MARKETING, S.L.
Managing market research projects based in customer satisfaction measurement and TQ:
? Design, coordination and statistical analysis.
? Auditing customer service quality in restaurants, coffee shops, bars, hotels.
? Client servicing, quota and quality control, data analysis and submitting reports.
? Designing both qualitative and quantitative survey studies.
RESEARCH PROJECT AUDITOR. Alicante. Spain.
January 2012 – March 2012 . QUOTA RESEARCH, S.A.
? Cars and motorcyclist safety campaigns.
? Controlling and supervising cars security measures, seatbelt use, safety systems
? Surveying of traffic volume.
? Filling out and managing the distribution of surveys and questionnaires.
? Monitoring the progress of research project.
? Analysing and interpreting data to identify patterns and solutions.
MARKETING ASSISTANT. Alicante. Spain.
April 2010 – July 2010 . ENGLISH LANGUAGE TRAINING, C.B.
? Attracting new customers: advising, enrollment about languages courses abroad.
? Advising to college students about languages programs abroad.
? Marketing & promotion tasks: promoting , advertising of the academy, school campaigns.
? Responsible for managing youth mobility programs: MEC (Ministry of Education and
Culture) scholarships . English courses offers and foreign languages programs.
HSE MANAGER. Alicante. Spain.
January 2005 – January 2009 . GRUPO MPE - VIDAMEDIC, S.L.
? Risk Evaluation & projection of preventive measures.
? Coordinating a wide range of occupational health & safety training sessions and first aid.
? Preparing health and safety strategies.
? Investigation of accidents and incidents.
? Maintenance and updating of client portfolio. Coordination of subcontractors.
? Implementing Personnel Safety & Social Responsibilities.
? Updating general information report of all the first aid equipment needed, ppe’s, etc.
? Ensuring the standards of Emergency services.