06/03/2025 updated
JE
100 % available
Customer Service Professional with Quality Assurance Background
Accra, Ghana BSc Biological Science (Food Science)
Data AnalysisCustomer Relationship ManagementBusiness EfficiencyBusiness Process ImprovementServicio al ClienteRegulatory ComplianceCustomer SatisfactionData EntryDigital MarketingRecords ManagementFood TechnologyFood SafetyUser Interface DesignLaboratory TechniquesQuality ManagementWriting DocumentationSensory AnalysisSQL DatabasesStock ControlTestingAdministrative OperationsFood ScienceOnline CommunicationMicrosoft TeamsFoodsGoogle Meet
Quality Assurance & Process Improvement
Quality assurance expertise with focus on regulatory compliance and process improvement, maintaining high standards in product delivery and documentation.
Food Science & Laboratory Skills
Food technology knowledge including sensory evaluation, HACCP implementation, and laboratory testing procedures for food products.
Customer Service & CRM
Customer relationship management with proven ability to resolve inquiries, handle complaints, and maintain high customer satisfaction rates.
Data Analysis & Documentation
Data entry, analysis, and documentation skills using MS Office Suite, Excel, and SQL for reporting and administrative purposes.
Digital Marketing
Digital marketing fundamentals with certification from eMarketing Institute and ongoing training in UI/UX design.
Communication Tools
Proficiency with online communication platforms including Zoom, Microsoft Teams, and Google Meet for remote collaboration.
Administrative Support
Administrative capabilities including inventory management, record keeping, and organizational skills to support operational efficiency.
Quality assurance expertise with focus on regulatory compliance and process improvement, maintaining high standards in product delivery and documentation.
Food Science & Laboratory Skills
Food technology knowledge including sensory evaluation, HACCP implementation, and laboratory testing procedures for food products.
Customer Service & CRM
Customer relationship management with proven ability to resolve inquiries, handle complaints, and maintain high customer satisfaction rates.
Data Analysis & Documentation
Data entry, analysis, and documentation skills using MS Office Suite, Excel, and SQL for reporting and administrative purposes.
Digital Marketing
Digital marketing fundamentals with certification from eMarketing Institute and ongoing training in UI/UX design.
Communication Tools
Proficiency with online communication platforms including Zoom, Microsoft Teams, and Google Meet for remote collaboration.
Administrative Support
Administrative capabilities including inventory management, record keeping, and organizational skills to support operational efficiency.
Languages
EnglishFluent
Project history
Handled customer product complaints, communicated non-conformance findings, ensured regulatory compliance, and maintained thorough documentation.
Provided front-line customer support, processed transactions with 99% accuracy, resolved customer complaints, maintained organized sales environment, and answered product inquiries.
Conducted sensory examinations, performed taste testing, assessed food products, managed inventory and supplies, operated equipment according to safety guidelines.