09/08/2026 updated
100 % available
CRM Consultant | SAP Sales Cloud (C4C), SAP S/4HANA & Microsoft Dynamics 365
Warsaw, Poland
Worldwide
Finance and Accounting (FIR) - University studiesMicrosoft Dynamics CRMMicrosoft DynamicsMicrosoft Business IntelligenceSAP HANASAP SDSystems Integration
I am a CRM Consultant specialising in enterprise CRM transformation programmes within SAP-integrated environments, with hands-on experience across SAP Sales Cloud (C4C), SAP S/4HANA, SAP Sales and Distribution (SAP SD), and Microsoft Dynamics 365. Over the past two years, I have contributed to a large-scale CRM transformation programme spanning 160+ organisations across Germany and Austria, working within a landscape that combines SAP S/4HANA, custom ERP integrations, SAP Sales Cloud/C4C, and Microsoft Dynamics 365 Marketing.
My core work covers business process validation, User Acceptance Testing (UAT) and System Integration Testing (SIT), incident management and root cause analysis, defect management, data quality improvement, master data management, and data migration support. I regularly investigate reported CRM incidents, coordinate resolution with business and technical teams, verify transactional data directly in SAP S/4HANA, and support post-go-live stabilisation to keep enterprise CRM operations running reliably.
On the Microsoft side, I hold the Microsoft Power Platform Fundamentals (PL-900) certification and have hands-on experience with Power Automate, Power Apps, Power BI, and Power Query for automation and reporting. I have built Power Platform proofs of concept, supported Microsoft Dynamics 365 Customer Service exploration and testing, and applied AI-assisted analysis to improve business efficiency, automate customer communication, and support digital transformation initiatives. I am currently pursuing the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) certification.
Additional experience includes process documentation, knowledge transfer, onboarding of new team members and working in international, cross-functional environments.
Tools & technologies: SAP Sales Cloud / C4C, SAP S/4HANA, Microsoft Dynamics 365, Microsoft Power Platform, Jira, Confluence, ServiceNow, Azure DevOps, Microsoft 365.
Key strengths: analytical thinking, problem-solving, stakeholder communication, multitasking, structured documentation and fast learning of new systems and business processes.
Experience
Professional experience0 - 5 years
Freelancer since2026
Languages
GermanFluentEnglishFluentPolishNative speakerRussianBasic knowledge
Project history
Supported an enterprise CRM transformation programme covering 160+ organisations across Germany and Austria, in an SAP-integrated landscape (SAP S/4HANA, SAP Sales Cloud/C4C, Microsoft Dynamics 365 Marketing). Led testing cycles and business process validation, investigated and resolved CRM incidents with root-cause analysis, and coordinated between business users, consultants, and technical teams through post-go-live stabilization.
Supported analysis, evaluation, and testing of SAP CRM, SAP Sales Cloud, and Microsoft Dynamics 365 customer processes under senior consultant guidance. Delivered master/transactional data cleanup using Excel and Power Query, built Power Platform proof-of-concepts for reporting/automation, and independently configured a Shopify e-commerce environment end-to-end.