09/02/2026 updated

**** ******** ****
100 % available

Junior Software Engineer / QA Tester / IT Support Specialist

Marikina City, Philippines
Only remote
BS Information Technology
Marikina City, Philippines
Only remote
BS Information Technology

Profile attachments

JOHN VINCENT O. REFRAN.pdf

About me

I am a motivated and adaptable IT professional with experience in software development, technical support, and QA. I am a fast learner, problem solver, and team player who enjoys learning new technologies and improving my skills.

JavaScriptLaravelMySQLNode.jsNoSQLTypeScriptPostmanReact.jsApi Management
Full-Stack Web Development
Development of scalable web applications using Laravel, Vue.js, ReactJS, AngularJS, TypeScript, Node.js, NestJS, and REST APIs, including building RESTful APIs and managing MySQL and NoSQL databases.

QA Testing
Execution of unit, integration, regression, and UAT testing to ensure application quality and reliability across various software projects.

IT Support & Incident Management
Provision of L1-L2 technical support, troubleshooting hardware, software, and network issues, managing incidents, and ensuring timely resolution and customer satisfaction.

Frontend Development
Building user interfaces using Vue.js, ReactJS, AngularJS, JavaScript, and TypeScript.

Backend Development
Server-side development with Laravel, Node.js, NestJS, and REST APIs.

Database Management
Management and administration of MySQL, SQL, and NoSQL databases.

Version Control & DevOps Tools
Management of code repositories using Git and Bitbucket, and use of tools such as VSCode, Laragon, MongoDB, Jira, Postman, and Insomnia.

Production Monitoring
Monitoring of production systems using New Relic and resolution of critical incidents.

Agile Methodology
Collaboration in Agile teams including sprint planning, daily stand-ups, and backlog grooming.

Technical Documentation & SOP
Maintenance of work orders, technical documentation, SOP, MOP, and Playbook for IT operations and support workflows.

Experience

Professional experience0 - 5 years
Freelancer since2023

Languages

EnglishFluent

Project history

Freelance IT & Technical Services Provider

Freelance IT & Technical Services
Provided hardware and software troubleshooting services, graphic design and digital support, basic system maintenance and technical assistance, and IT consultation for students (thesis/system support) up to 2022.

Software Engineer / Application Support Developer

Accenture Inc.
Developed scalable applications using ReactJS, AngularJS, TypeScript, and NoSQL. Performed unit, integration, and UAT testing. Monitored production systems using New Relic and resolved critical incidents. Created scripts for data processing and system improvements. Collaborated in Agile teams and managed version control using Git.

Web Developer / QA / Technical Support Lead

Gaic Manpower Services Inc. (Unilab Inc.)
Developed web applications using Laravel, Vue.js, JavaScript, HTML, and CSS. Built RESTful APIs and managed MySQL databases. Conducted API, regression, unit testing, and UAT. Managed code repositories using Git and Bitbucket. Led technical support operations, handled escalated issues, and ensured SLA/KPI compliance.

IT Staff / Dispatcher / Technical Support Engineer

Metro Jobs & Payment Solutions Inc. (Ideaserv Systems Inc.)
Provided L1-L2 technical support via phone, email, and remote tools. Diagnosed hardware, software, and network issues. Scheduled and dispatched field technicians. Maintained inventory, work orders, and technical documentation. Ensured timely resolution of incidents and customer satisfaction.

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