02/04/2024 updated
100 % available
Technical Assessor, Consultant, Service Manager, Operations Manager
Chile
Worldwide
Dipl. Ing. MaschinenbauCustomer Relationship ManagementContract ManagementEconomyFluid MechanicsHydraulicsNegotiationOperations ManagementSales ManagementService Management
Operations Management
Cost assessment
Sales Management
Service Management
P+L Management
CRM
Finacial + Economics
Hydraulic and Fluid mechanics
Customer Negotiations
Contract Management
Cost assessment
Sales Management
Service Management
P+L Management
CRM
Finacial + Economics
Hydraulic and Fluid mechanics
Customer Negotiations
Contract Management
Experience
Professional experience10+ years
Freelancer since2010
Languages
GermanNative speakerEnglishFluentSpanishNative speaker
Project history
Responsibilities include managing, Customer relationship, operations process,
embracing planning, quality control, Cost management, Performance improvement,
and operations strategy.
embracing planning, quality control, Cost management, Performance improvement,
and operations strategy.
Free lancing Work, mostly for KSB on worldwide locations
Merchandizing service as product as well as contracts, overseeing warranty, safety & quality
issues for KSB's Mexico division.
Managing the service team, Workshop repairs and maintenance as well as on-site support,
* Contract negotiations and sales process development
* Project planning and development
* Customer relationship management (CRM)
* Building up a strong aftermarket service team and relationships to drive customer
satisfaction and revenue growth.
* Merchandizing service as a product, spare parts sales, as well as new equipment
and replacement equipment sales.
* Cost Management (P+L Management)
* Managing remote field service engineers supporting long term on-site services to
customers throughout the country.
* Streamlined factory warranty claim process which increased cost recoveries.
* Active member of KSB's Global Supreme Serv Team.
issues for KSB's Mexico division.
Managing the service team, Workshop repairs and maintenance as well as on-site support,
* Contract negotiations and sales process development
* Project planning and development
* Customer relationship management (CRM)
* Building up a strong aftermarket service team and relationships to drive customer
satisfaction and revenue growth.
* Merchandizing service as a product, spare parts sales, as well as new equipment
and replacement equipment sales.
* Cost Management (P+L Management)
* Managing remote field service engineers supporting long term on-site services to
customers throughout the country.
* Streamlined factory warranty claim process which increased cost recoveries.
* Active member of KSB's Global Supreme Serv Team.