05/17/2024 updated
KA
100 % available
Associate - Ops, Sr. Transaction Process Officer
Pune, India
Only remote
B.comUnixData ManagementDynamic Host Configuration ProtocolLinuxFile SystemsDomain Name System (DNS)Network File SystemsSQL DatabasesSystem SoftwareExtensible Markup Language (XML)Performance MonitorUser AccountsControl M
Control-M, Data Management, DNS, DHCP, XML, File system Management, Linux, Windows, NFS, Proactive monitoring, SQL queries, system software, Unix, Unix systems, user accounts
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishFluent
Project history
Total Experience: 5.1 Years
HCL Technologies Limited
Designation - Senior Analyst
From - November 2021 to Jan 2024
* Stop/Start applications & processes, File system Management Tasks, Systems and Services Health
Checks, Data Management Tasks.
* Provided maintenance and technical support for Linux-Unix-based systems
* Regularly monitoring system performance, resource usage, and disk space.
* Monitoring the application and performing server Health Checks.
* Creating and executing the SQL queries in order to get the Output as per Users requirement.
* Responsible for Scheduling and Monitoring the jobs using Control-M Tool.
* Updating system software and applying security patches.
* Configuring networking services, such as DNS, DHCP, and NFS.
* Managing user accounts, permissions, and access for Unix systems.
* Monitoring system performance and troubleshooting issues
* Proactive monitoring & maintenance in order to avoid any service disruption.
* Providing technical support for internal and external customers.
* Having good knowledge of Unix & Linux.
* Having knowledge of Service Now Tool.
* Assigning fallout tickets from ticketing tool.
* Used to manage incidents and provided resolution to meet established SLA/OLA.
* Having good knowledge of ITIL guidelines.
HCL Technologies Limited
Designation - Senior Analyst
From - November 2021 to Jan 2024
* Stop/Start applications & processes, File system Management Tasks, Systems and Services Health
Checks, Data Management Tasks.
* Provided maintenance and technical support for Linux-Unix-based systems
* Regularly monitoring system performance, resource usage, and disk space.
* Monitoring the application and performing server Health Checks.
* Creating and executing the SQL queries in order to get the Output as per Users requirement.
* Responsible for Scheduling and Monitoring the jobs using Control-M Tool.
* Updating system software and applying security patches.
* Configuring networking services, such as DNS, DHCP, and NFS.
* Managing user accounts, permissions, and access for Unix systems.
* Monitoring system performance and troubleshooting issues
* Proactive monitoring & maintenance in order to avoid any service disruption.
* Providing technical support for internal and external customers.
* Having good knowledge of Unix & Linux.
* Having knowledge of Service Now Tool.
* Assigning fallout tickets from ticketing tool.
* Used to manage incidents and provided resolution to meet established SLA/OLA.
* Having good knowledge of ITIL guidelines.
* Fix ordering tree logic, stacked orders, stuck orders, malformed XML and data mismatch /
errors.
* Monitoring the application and performing server Health Checks.
* Co-ordinate with teams like DBA, Windows, Linux, System Admin in order to resolve the issues.
* Raising Incident and Change Requests involving Production environment on frequent basis and
ensuring approvals and Testing Sign Off from QA Team.
* Performing the root cause analysis and final resolution to move order to full completion.
* Activation or De-Activation of Customer Services.
* Creating Various reports like TAT report, monthly status report required by higher Management.
* Attended Weekly/Monthly meeting with clients to understand the status of the tickets.
errors.
* Monitoring the application and performing server Health Checks.
* Co-ordinate with teams like DBA, Windows, Linux, System Admin in order to resolve the issues.
* Raising Incident and Change Requests involving Production environment on frequent basis and
ensuring approvals and Testing Sign Off from QA Team.
* Performing the root cause analysis and final resolution to move order to full completion.
* Activation or De-Activation of Customer Services.
* Creating Various reports like TAT report, monthly status report required by higher Management.
* Attended Weekly/Monthly meeting with clients to understand the status of the tickets.
* Responsible for Monitoring the Batch Jobs using Control-M tool.
* Provide Support to various Business User's on daily basis and resolving issues of derivative's
confirmation with respect to the trade.
* Regularly monitoring system performance, resource usage, and disk space.
* Creation and Deletion of User ID's.
* Worked on Password Reset Process for locked ID's.
* Providing Authorizations to the user for required systems.
* Troubleshoot the System related issues.
* Worked on L1 level tickets.
* Manage cases and provide resolution meeting established SLA
* Provide Support to various Business User's on daily basis and resolving issues of derivative's
confirmation with respect to the trade.
* Regularly monitoring system performance, resource usage, and disk space.
* Creation and Deletion of User ID's.
* Worked on Password Reset Process for locked ID's.
* Providing Authorizations to the user for required systems.
* Troubleshoot the System related issues.
* Worked on L1 level tickets.
* Manage cases and provide resolution meeting established SLA