Project Manager, Technology Lead in IT Infrastructure, Network Engineer

Projects/Clients:

* LSI graphics, USA
o Role: Project Manager
o Description: Installation of 2-3- 5-7-8 screens Outdoor/Indoor Menu board
at 2000 locations.
1. Created project scopes and objectives involving all relevant stakeholders
and ensure technical feasibility.
2. Ensured resource planning/availability and allocation with relevant line
managers.
3. Facilitated regular project review meetings ensuring projects are
delivered on-time, within scope and within budget.

* Fusion Storm, USA
o Role: Resource Analyst
o Description: Finding, vetting, negotiating and managing IT field technicians
using several tools (Work Market & field nations) and processes for end
clients across the US, Canada, South America region. Created resource
management process for internal Kinettix team reviewed and approved by
client.

* Compugen, Canada
End Client: Quad Real.
o Role: Technical sourcing and project coordination
o Description: Providing and managing the IT support techs at customer s client
locations like Hong Kong, London, New York.

* Gorilla Glue, USA
o Role: Technical Sourcing and Project Coordination
o Description: Providing and managing IT field technicians in the US and UK
region.

Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches
to U.S.-based enterprises and managed service providers, in 80+countries at any time. We
take the complexity out of identifying local partners in international markets with our
wide and reliable global talent pool, expert project coordination and innovative ticket
management model.

Job responsibilities:
* Find, negotiate, direct and coordinate activities of field technicians to
ensure project progresses on schedule, within budget, and meets high
quality standards by setting the appropriate expectations and holding the
field techs accountable through writing concise, detailed work orders and
verbal communication.
* Review and provide appropriate deliverables to clients within the agreed to
timeline and set expectations with field techs to return required
deliverables within 24 hours of job completion.
* Responsible for end-to-end project deployment, carefully balancing
delivery quality and managing priorities, taking corrective actions as
necessary to meet stated business objectives.
* Handle Global customers like Retail next, Comm works, Apple, Pandora,
Swarovski, Nike, Coco Cola, Cisco etc.
* Ensured correct resources are assigned to tasks by properly
vetting/Interviewing the field Technicians to ensure appropriate skill level.
* Responding to field technicians/engineers' questions regarding Kinettix and
client policies and requirement.

Unrestricted




* Worked on RFP for new project requirements, Aligned resources as per
their profile suitable to project.
* Developed relationships to promote future projects with the client and the
field technicians.
* Technical subject matter expert with a proven track record utilizing various
sourcing resources/methods.
* Create process/workflow documents in Visio for company's vendor
management plan.
* Handling large scale Project delivery & Hardware/Software sourcing.
* Ensured field resources are on-time and prepared by completing the
confirmation/preparation phone calls.
* Worked on continuous improvement of company s processes including
assessment of project delivery capabilities, gathering, analysing and
reporting performance metrics and measurement of on-going progress
* Well versed in program management methodologies, approaches and
tools.
* Strong attention to detail, passion for strategic thinking and problem
solving, and ability to deliver better processes that to drive business
outcomes.

Clients:
* Capital One, USA
* Suncorp Group Ltd, Australia
* Harrah's Casinos, USA

Roles/Responsibilities:
* High level designing & Technical design document under Corporate Security.

* Served as network designer for HSBC corporate security project acquired by
Capital one. Created Technical design document. Created Migration plan to
implement Lenel Server for surveillance.

* Created implementation plan for Informa cast single wire software version 8.5.X
advance notification, worked on execution and testing of the same.

* Administrative Support for Firewall activities, SSL certificate renewal process, Port
configurations

* Migration of Checkpoint R71 to Palo Alto, Planning, execution, Testing, and
implementation.

* Administration and responded on tickets of Incident management, Request
management and Change management using BMC Remedy user ticketing tool.
* Monitoring the network, troubleshooting network problems, implementing
changes,
* Communicating and working closely with vendors, customers, system
administrators.
* Experienced in trouble-shooting both connectivity issues and hardware problems
on Cisco based networks. Participated in on-call rotation to resolve incidents.