04/12/2025 updated


100 % available
Contact Center Software & Vicidial Solutions
Ahmedabad, India
Worldwide
Bachelor of EngineeringApplication Programming Interfaces (APIs)Technical SupportAutomationTelecommunicationsVoIPBroadcastingCustomer Relationship ManagementBusiness Telephone SystemsCall CentersCloud ComputingCluster AnalysisScalabilityHabilidades TelefónicasStrategic CommunicationSystems Integration
For almost a decade and a half, I've been immersed in the world of call center tech. Let's ditch the typical client-vendor relationship. I'm all about giving your communication a serious upgrade, getting your team working smarter, and being someone you can always rely on.
My abilities include:
My abilities include:
- Call Center Tech: Call center dialer choices, encompassing Vicidial, CRM dialers, and Avatar Dialer platforms.
- Seamless Integrations: Integrate your CRM, making your team's work much more organized.
- Advanced Voice Solutions: Automated voice calls, office phone setups, Voice Broadcasting Solutions, IVR Dialer Clustering and call routing menus.
- Customization & Development: Vicidial customization, Asterisk custom dial plans, and Asterisk code-level development.
- Global Reach: Multi-language dialer implementations for international communication.
- Scalability & Reliability: Dialer Clustering to manage huge call volumes, and dependable PBX Solutions.
- Proactive Optimization: I analyze your current setup, identify bottlenecks, and implement solutions that drive measurable results.
- Compliance & Security: I take protecting your data and adhering to regulations extremely seriously.
- Proven Track Record: 15 years of industry experience
- On-Time Delivery: Deadline-oriented; you can count on me to finish projects promptly.
- Client-Centric Approach: I listen, understand, and deliver solutions tailored to your specific needs.
- Transparent Communication: Clear, consistent, and proactive communication throughout the project.
Experience
Professional experience10+ years
Freelancer since2008
Languages
EnglishFluentHindiFluent