07/30/2025 updated
100 % available
IT Support Specialist with Desktop Support and System Administration Experience
Bronx, USA
Worldwide
Active DirectoryTechnical SupportBusiness ContinuityData IntegrityDesktop SupportDisaster RecoveryVirtual Private Networks (VPN)Knowledge BasesMaintenanceNetwork ArchitectureNetwork ConnectionsNetwork AdministrationOrganization DevelopmentRemote Desktop ServicesStorage Systems
Technical Support
Troubleshooting and resolving hardware, software, and network connectivity issues for end-users through various channels including phone, email, and in-person support.
System Administration
Configuration and maintenance of Windows operating systems, Active Directory management, and implementation of security measures to protect organizational data.
Network Management
Setup and support of VPN connections, remote desktop tools, and network infrastructure to ensure seamless access to systems and resources.
IT Infrastructure Management
Installation, configuration, and maintenance of servers, network devices, and storage systems to support organizational operations.
Disaster Recovery
Development and execution of backup and disaster recovery strategies to ensure data integrity and business continuity.
User Account Management
Administration of user accounts in Active Directory, including adding, deleting, and modifying user profiles and managing permissions across various systems.
Documentation
Creation and maintenance of technical documentation, FAQs, and knowledge base articles for internal IT use and end-users.
Troubleshooting and resolving hardware, software, and network connectivity issues for end-users through various channels including phone, email, and in-person support.
System Administration
Configuration and maintenance of Windows operating systems, Active Directory management, and implementation of security measures to protect organizational data.
Network Management
Setup and support of VPN connections, remote desktop tools, and network infrastructure to ensure seamless access to systems and resources.
IT Infrastructure Management
Installation, configuration, and maintenance of servers, network devices, and storage systems to support organizational operations.
Disaster Recovery
Development and execution of backup and disaster recovery strategies to ensure data integrity and business continuity.
User Account Management
Administration of user accounts in Active Directory, including adding, deleting, and modifying user profiles and managing permissions across various systems.
Documentation
Creation and maintenance of technical documentation, FAQs, and knowledge base articles for internal IT use and end-users.
Experience
Professional experience0 - 5 years
Freelancer since2022
Languages
EnglishNative speakerSpanishNative speaker
Project history
Provide technical support for end-users, troubleshoot hardware and network issues, manage Active Directory, maintain IT documentation, and ensure ticket resolution within SLAs.
Provided technical assistance to customers, diagnosed and resolved hardware, software, and network issues, and maintained accurate records of customer interactions.
Installed and maintained IT infrastructure, monitored system performance, implemented security measures, and managed user accounts and access levels across various systems.
Certificates
IT fundamentals
Comptia2017