Certified IT Professional

* Integrated all case management tools with ServiceNow. Defined requirements for applications.
Migrated security case management tool from Archsight to SPLUNK and integration of SPLUNK with
ServiceNOW
* Delivered Insider threat project, incident and risk management software- Using ServiceNOW.
Reviewed, analyzed, and correlated logs from data loss prevention tools to identify insider
threats..
* Implemented Fraud and Investigation management using ServiceNOW. Fraud
* Migrated VPN platform from Juniper Pulse Secure to Cisco ASA. Deployed hard RSA token to soft
RSA secure token devices. Configured policies on LDAP for AD groups.
* Directly involved in managed security service (MSS) Project: Third party vendor selection and
management of security logs. CISCO ASA selected for the MSS and ServiceNOW selected as the
security logging tool
* Completed root cause analysis of incident trends. Recommended preventative action to
monitoring events, collating and analyzing data to develop recommendations for continuous
service improvement
* Generated reports from security & data loss prevention tools. Created overall roadmap for
implementation of detailed plan.
* Created process flow diagrams to help illustrate complex requirements and concepts. Validated
the intent of the user stories
* Facilitated business process redesign workshops and developed metrics to measure process
improvements.
* Elicited the current state and future state diagrams with description documents.

* Administered Data Protection Advisor (DPA) reporting tool to report daily backup status and
failures which include missing servers in backup field in CMDB tool, Offsite tape movement
recording and reports on Backup infrastructure.
* Delivered the enhancement upgrade of Data Domain (DD) Server and Networker Server Backup
optimization (Networker/DD backup). Maintained the backup recovery & retention policies,
annual tape audit and CMDB reports for backed up application. Supervised SOX restore testing
and evaluate capacity licensing.
* Reviewed & evaluated the output of security Health Checks (Scans), identified and documented
the actual and false positive deviations. Created exemptions where necessary while referencing
the security document. Prepared training documents and standard Operation Procedure for
technicians and support analysts
* Carried out post implementation review of all emergency & non-successful changes. Check team's
activities with audit/compliance requirements related to change management process; internal
audit and risk management to provide evidence of SOX governed activities as required.
* Updated the configuration database tool for new, pre-production and retired configuration
items (CIs). Review Compliance, Issue, Risk and APAR (Authorized Program Analysis) process
model.
* Maintained IT compliance framework and general security documents on Linux Enterprise servers,
HPUX and Oracle Sun Solaris patches.

* Supported network operations infrastructure; providing solution architecture and support for
various Husky's projects and operations team; reporting and remediating non-policy-breaching
behavior in support of service excellence and operational efficiency.
* Design and implement ITSM processes for incident, problem, change and capacity management,
using the tools necessary to support those processes
* Assist in the planning, monitoring and implementation of changes to the IT production
environment in an effective, secure and verifiable manner, working in tandem with the Change
Coordinator to prepare and circulate agendas for CAB meetings.
* Review emergency change requests, post implementation review of all emergency & non-successful
changes. Check team's activities with audit/compliance requirements related to change
management process; internal audit and risk management to provide evidence of SOX governed
activities as required.
* Perform routine security and SOX compliancy monitoring tasks and report issues that are
uncovered by various internal monitoring tools. Report anomalous security incidents; conduct
targeted analysis of suspect areas. Recommend and implement process and reporting improvements
as directed.

* Suggested improvements in IT services and making short- and long-term IT operational changes
using change management tools and techniques. Provided objectivity, clarity and sustainable
solutions to IT services across a broad spectrum of functional responsibilities which allowed
all facets of business and operational requirements to be addressed.
* Played a significant role within the network operations management organization (NOMO) in the
design, configurations and implementing an integrated IT service management tool (ServiceNow).
* Documented specific requirements within the domain of operations, leveraging on culture and
business context to achieve the business objectives and capture significant benefits.
* Developed and maintained relationships with decision makers (IT governance group),
stakeholders (business representatives) and steering committee members to contribute to
proposal development efforts including innovative approaches and methodologies.

* Lead IT&S Services, Project delivery team, ensuring that technology requirements, reliability
and performance are met. Monitored all IT&S Services (Incident, Change and Request),
* Reported to the senior IT program managers on availability and capacity management, identified
performance issues and trends, ensuring timely interventions in case of any bug and
identifying resulting workarounds, root cause or remediation actions (Problem management).
* Facilitated the improvement of processes including clarifying, identifying issues and
facilitating changes using change management process to attain the highest levels of customer
service, efficiency, control and compliance.
* Platforms & Technologies supported include MS Windows7 OS, Windows Server 2008 Active
Directory, MS Outlook 2010, MS Lync 2010 and Exchange 2010, MS SharePoint 2007, Blackberry
Handheld devices and other App phones, BES 5.0, VOIP, TCP/IP, DNS, QNAP NAS, SAP Finance, SCCM
and Geo Applications. Support HP and Dell hardware.

* Deployed all UPS within technology spaces to provide backup power to a variety of
technologies, monitoring the network devices from Technology Operation Centre (TOC).
* Rollout migration and build of laptops and desktops to company standard. Boot media build base
image deployment. Installation and upgrade of applications on SMS/SCCM Server.
* Monitored server performance, availability and disk space utilizations on file and mail
servers, acted as a technical liaison by coordinating vendors, third parties in regard to
hardware/software procurement and licenses. Configured dry ports on switches for DHCP to get
an assigned IP address. Installing monitoring devices within the Technology equipment rooms.
* Carried out the installation of office admin strategic environmental security monitoring
devices (e.g. Environment base unit (cisco switch), combined temperature/humidity sensor, rope
water sensor, smoke sensor, vibration sensor and Panasonic video camera) for all competition
and non-competition Olympic venues. Devices maintenance during the Olympics test events for
communication and operational recovery with regards to business continuity and disaster
recovery.

* Supported all network, data &Telecoms equipment's (LAN and WAN) - VSAT, Routers, Switches and
Hubs at the Remote Field base using all available software or monitoring tools to maintain
awareness and control.
* Supported live link and SharePoint 2007collaborative tools. Troubleshoot issues on Ethernet
adapter, TCP/IP, DNS, DHCP, WINS Configuration issues. Trained Service Desk analysts on the
use of newly introduced Soft phone using Voice over IP (VoIP).