05/31/2024 updated

KK
100 % available

IT HELP DESK ASSOCIATE, IT SUPPORT ANALYST, IT SUPPORT TECHNICIAN

Dubai, United Arab Emirates
Worldwide
Bsc Computer Engineering
Dubai, United Arab Emirates
Worldwide
Bsc Computer Engineering

Profile attachments

CV - Kevin Kedogo

Active DirectoryAmazon Web ServicesTechnical SupportBooting (BIOS)Cloud ComputingVirtual Private ServersDesktop ComputingLinuxHelp DeskInformation Technology OperationsPython (Programming Language)Network SecurityWindows ServersNetworking CablesNetwork RoutersOffice365CoaxNetwork ServerUser Accounts
Active Directory, AWS, booting, cloud, Coaxial, computers, Computer Science, IT Operations, Linux, Linux OS, Microsoft office suite, Windows, Routers, network security, servers, Network Cabling, network cables, Office365, python programming language, user accounts, cloud server, Windows Servers

Languages

EnglishFluent

Project history

IT SUPPORT TECHNICIAN

Sun International LLC
* PABX Setup and Configuration for both local and cloud access.
* CCTV Installation and troubleshooting (IP, DOME, PTZ).

* Problem solving and critical thinking
capabilities
* In depth knowledge of hardware and
software
* Good Customer Service ethos
* Routers ând Switches configuration

* AWS cloud server setup and maintenance (Linux and Windows Servers)
* Network setup and Configuration (Structured Cabling and managed Wireless APs)
* Time attendance installation & configuration

VOLUNTEER ICT TUTOR

Bree way Technical College
* Taught Computer packages including the complete Microsoft office suite to student pursuing
different courses offered at the school
* Taught students python programming language ultimately creating a snake game.

IT HELP DESK ASSOCIATE

Palean Security Systems
* Centrally installed and managed antivirus protection for servers and end users on 3 platforms.
* Maintained records for 4 different software licenses serving over 1500 users.
* Provided technical support to internal users and clients, ensuring efficient business processes.

IT SUPPORT ANALYST

Arseco Technologies
* Configured, connected, and assisted in monitoring of various types of CCTV Cameras in 3
different locations (52 Cameras).
* Repaired faulty equipment where possible, also obtained and replaced defective parts on
computers.
* Deployed and connected 4 types of network cables (Fiber, UTP, STP and Coaxial cable)

IT SUPPORT TECHNICIAN

Bata Shoe Kenya PLC
* Spearheaded Installation of Windows/Linux OS to over 400 computers including dual-booting
* Installed and configured computer hardware, software, systems, networks, printers and
scanners for over 500 users in the organization.
* Investigated, diagnosed and resolved hardware and software faults
* Consolidated and catalogued an Inventory of over 2000 IT equipment in the organization
* Facilitated setting up of user accounts and trained users in the use of various applications
needed for normal business functions.
* Co-ordinated with IT vendors to facilitate quick purchases of equipment reducing the
turnaround time by 1 whole day
* Strengthened network security by updating and enforcing security policies on end users'
computers.
* Coached and assessed over 10 interns assigned to me at different intervals.
* Collaborated with IT team to log in support calls, processed and responded appropriately
reducing resolution time by about 25%.

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