05/19/2025 updated
100 % available
Experienced Virtual Assistant and Customer Support Specialist
Ijebu-Ode, Nigeria
Only remote
B.Sc., Secretarial AdministrationCalendar ManagementAsanaCustomer Relationship ManagementBusiness CommunicationCustomer Communications ManagementData EntryData ManagementFile SystemsDocument FormattingProject ManagementOnline ResearchRestaurant OperationAtlassian TrelloWorkflowsZoho Office Suite
Virtual Assistance
Executive and administrative virtual assistance, including calendar and inbox management, appointment scheduling, and travel itinerary planning.
Customer Support
Customer support via multiple channels including email, chat, social media, and Zendesk. Problem-solving, troubleshooting, and creating positive conversations with challenging customers.
CRM and Communication Tools
Proficiency in CRM tools such as HubSpot, Zoho, and Freshdesk. Skilled in using communication platforms like Zoom, Slack, and WhatsApp Business.
Data Management
Data entry, online research, and document handling using Google Workspace and MS Office. Document formatting, conversion, and organization skills.
Project Management Tools
Proficient in using project management and productivity tools such as Trello, ClickUp, Asana, and Notion for organizing tasks and workflows.
Social Media Management
Experience in social media management, including strategies for succeeding as a Social Media Manager and serving customers through social media platforms.
Administrative Skills
Strong foundation in administrative procedures, business communication, and computer-based practices. Skilled in maintaining filing systems and providing high-level secretarial support.
Executive and administrative virtual assistance, including calendar and inbox management, appointment scheduling, and travel itinerary planning.
Customer Support
Customer support via multiple channels including email, chat, social media, and Zendesk. Problem-solving, troubleshooting, and creating positive conversations with challenging customers.
CRM and Communication Tools
Proficiency in CRM tools such as HubSpot, Zoho, and Freshdesk. Skilled in using communication platforms like Zoom, Slack, and WhatsApp Business.
Data Management
Data entry, online research, and document handling using Google Workspace and MS Office. Document formatting, conversion, and organization skills.
Project Management Tools
Proficient in using project management and productivity tools such as Trello, ClickUp, Asana, and Notion for organizing tasks and workflows.
Social Media Management
Experience in social media management, including strategies for succeeding as a Social Media Manager and serving customers through social media platforms.
Administrative Skills
Strong foundation in administrative procedures, business communication, and computer-based practices. Skilled in maintaining filing systems and providing high-level secretarial support.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishFluent
Project history
Handled legal documentation, maintained filing systems, and provided high-level secretarial support. Scheduled appointments and managed client communication and case tracking.
Delivered virtual administrative support, including travel booking, data entry, lead generation, and appointment coordination. Managed client inboxes, scheduled meetings, and organized documents using various tools.
Responded to and resolved inquiries via Zendesk and email systems. Provided friendly and efficient service, maintained CRM records, and prepared weekly service performance reports.